Your Client Rights
For complaints and grievances, please contact Shelia King, at (828) 225-2800 or 1-800-951-3792 ext 2107. You may also wish to read about the Consumer and Family Advisory Committee which currently has openings. We currently have openings on the Human Rights Committee - please see Board Committees for details.
Reference Materials
HIPAA Privacy NoticeTHIS NOTICE DESCRIBES HOW HEALTH CARE INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
WHN Cultural Competence Policy StatementWestern Highlands Network recognizes that becoming culturally competent is an ongoing process in which we gain knowledge about one another and use that knowledge to build trust, break down barriers, and improve the quality of care throughout our network. Click here to review full policy statement.
MEDICAL RECORDS INFORMATION
Click here for a Fee Form for Processing Medical Records from New Vistas - Mountain Laurel. HIPPA Authorization Form for requesting a copy of medical records - Authorization for Use & Disclosure of Protected Information Consent Form
Complaints and Appeals - A Step by Step Fact Sheet
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Western Highlands Network | 356 Biltmore Avenue | Asheville, NC 28801
Consumers: 828-225-2800 or 1-800-951-3792 | Providers: 828-225-2785 or 1-800-671-6560 | Fax: 828-225-2784