Western Highlands Network
Western Highlands Network
Communication Bulletins

Bulletin #101 - 11/13/09

Billing Charge for Medicaid Claims Processed by the LME

Word File PDF

Bulletin #100 - 10/09/09

IPRS Benefit Changes

Word File PDF

Bulletin #99 - 08/17/09

IPRS Benefit Changes

Word File PDF

Bulletin #98 - 07/24/09

Extension of Coverage for Provisionally Licensed Providers

Word File PDF

Bulletin #97 - 06/23/09

Changes in Contractual Agreements

Word File PDF

Bulletin #96 - 06/16/09

Benefit Changes Effective 7/15/09

Word File PDF

Bulletin #95 - 06/09/09

Exceptions for a Paper vs Electronic CCIS Submission

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Bulletin #94 - 05/13/09

Room & Board Contracts

Word File PDF

Bulletin #93 - 05/07/09

Claims Submission Deadlines for Fiscal-Year End

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Bulletin #92 - 02/26/09

Authorization Number Adjudication

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Bulletin #91 - 01/21/09

Community Support Services - Tiered Rates

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Bulletin #90 - 01/16/09

Electronic Data Submission Implementation

Word File PDF

Bulletin #89 - 01/13/09

New IPRS Target Populations

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Bulletin #88 - 12/23/08

WHN Basic Benefit Package Adult/Child MH/SA

Please review WHN Newsletter dated April 3, 2009 for an update.

Word File PDF

Bulletin #87 - 08/22/08
Child Consumers Involved with Juvenile Justice

 Juvenile Justice Consult    PPT

Word File

PDF
Bulletin #86 - 08/20/08
Procedure for Programs Closing or Ending Service Lines
Word File PDF
Bulletin #85 - 07/18/08
Consumers With Private Insurance
Word File PDF
Bulletin #84 - 06/30/2008, Updated 02/24/09
Outpatient Commitment (OPC) Policy & Procedures
Word File PDF

Attachment A - Notice of Commitment Change

  PDF

Attachment B - Request For Hearing

  PDF

Attachment C - Request For Transportation Order

  PDF

Attachment Cb - Request For Transportation Order

  PDF

Attachment D - Examination and Recommendation to Determine Necessity for Involuntary Commitment

  PDF

Attachment E - Affidavit and Petition for Involuntary Commitment

  PDF

Attachment F - Request for Supplemental Hearing

  PDF
Bulletin #83 - 06/26/2008
Provisionally Licensed and Non-Licensed Substance Abuse Counseling Professionals
Word File PDF
Bulletin #82 - 06/04/2008
Revised CDW Reporting Requirements and Family Size and Family Income Data for Active Consumers.
Word File PDF

Family Size/Income Data Collection Form

Excel Spreadsheet  

LME Consumer Admission and Discharge Form (6/02/08)

Word File  

STR Registration Form (6/02/08)

Word File  
Bulletin #81 - 05/05/2008
Monitoring of Qualified Professional (QP) Service Requirements in Community Support Services
Word File PDF
Bulletin #80 - 05/01/2008
Case Status Determination
Word File PDF

Bulletin #79 - 04/18/09

Assessment Procedures

Word File PDF
Bulletin #78 - 04/02/2008
60-Day Timely Filing Limit Temporarily Lifted
Word File PDF
Bulletin #77 - 03/18/2008
Communication with Primary Care Physicians
Word File PDF

Communication Tool

Word File PDF
Bulletin #76 - 02/11/08
National Provider Identification (NPI) Implementation Transition Assistance
Word File PDF
Bulletin #75 - 01/25/08
Case Responsible Transfer Procedure
This Bulletin Supersedes#33
Word File PDF

Consumer Transfer and Notification Consent Form 01/25/08

Word File PDF

Procedure for the Transition of Consumers 01/25/08

Word File PDF
Bulletin #74 - 01/17/08
Verbal Service Orders
Word File PDF
Bulletin #73 - 01/11/08
Basic PCP Usage
Word File PDF
Bulletin #72 - 01/01/2008
Unfunded FY 2007 Services
Word File PDF

FY 2007 Spreadsheet - submit by January 8, 2008. See above bulletin #72 for instructions.

Excel  
Bulletin #71 - 12/14/07
Provider Responsibilities as the First Responder to Consumer Crisis;
Consumer Follow-up and 1st Responder Crisis Response Policy & Procedures
Word File PDF

Updated Outpatient Commitment (OPC) Policy & Procedures

Word File PDF

Attachment A - Notice of Commitment Change

  PDF

Attachment B - Request For Hearing

  PDF

Attachment C - Request For Transportation Order

  PDF

Attachment Cb - Request For Transportation Order

  PDF

Attachment D - Examination and Recommendation to Determine Necessity for Involuntary Commitment

  PDF

Attachment E - Affidavit and Petition for Involuntary Commitment

  PDF

Attachment F - Request for Supplemental Hearing

  PDF
Bulletin #70 - 11/20/07
Community Support Services – Secondary Modifier
Word File PDF
Bulletin #69 - 10/30/07
PPCR Implementation Reviews
Word File PDF
Bulletin #68 - 10/29/07
Western Highlands Network Corporate Compliance Policy
Word File PDF
Bulletin #67 - 10/15/07
Claim Submission Requirements
Word File PDF
Bulletin #66 - 09/12/07
Community Support Audit Notification
Word File PDF

Audit Schedule For Providers

Word File PDF
Bulletin #65 - 08/02/07
Community Support Plan of Corrective Action Implementation Reviews
Word File PDF
Bulletin #64 - 07/06/07
Medicaid Changes Regarding Accessing Services
Word File PDF
Bulletin #63 - 06/19/07
Outpatient Commitment Policy & Procedures
(This Supersedes Communication Bulletin #45)
Word File PDF
Bulletin #62 - 05/10/07
Release of New State Funded (IPRS) Benefit Package
Word File PDF
Bulletin #61 - 04/24/07
DMA Lapse Dates for Enhanced Benefit Services
Word File PDF
Bulletin #60 - 04/24/07
National Provider Identifier (NPI) Deadline Lifted
Word File PDF
Bulletin #59 - 04/13/07
Full Endorsement
Word File PDF
Bulletin #58 - 03/28/07
Attachment Therapy
Word File PDF

Bulletin #57 - 03/27/07
National Provider Identifier (NPI) Clarification

Notice: Not having a properly registered NPI with Medicaid and/or Western Highlands may result in non-payment for services.

Word File PDF
Bulletin #56 - 03/27/07
ValueOptions Therapeutic Foster Care Authorizations
Word File PDF
Bulletin #55 - 03/05/07
Western Highlands Network IPRS Timely Filing Limits
Word File PDF
Bulletin #54 - 02/19/07
National Provider Identifier (NPI)
What is NPI, How to Register, and How to Bill
Word File PDF

WHN NPI Collection Form

Excel Spreadsheet  
Bulletin #53 - 01/18/07
Consumer Follow-up Policy & Procedures
*Refer to Communication Bulletin 71: Consumer Follow-up and 1st Responder Crisis Response Policy & Procedures for updates to this policy.
Word File PDF
Bulletin #52 - 01/10/07
Children’s Residential Treatment Level II Group (H2020)
Children Residential Treatment Level III and IV (H0019)
Medicaid Reimbursement
Word File PDF
Bulletin #51 - 01/02/07
Standardized Children in Residential Placement Room and Board Authorization/Reimbursement
Word File PDF

Standardized State Authorization of Room & Board Letter (06/08/07)

Word File PDF

Standardized Parent Letter of Notification

  PDF

Standardized DSS Letter of Notification

  PDF
Bulletin #50 - 12/08/06
Lifting of 60-day Timely Filing Edit
Word File PDF
Bulletin #49 - 12/05/06
Electronic Claims Submission
Effective July 1, 2007
Word File PDF
Bulletin #48 - 11/07/06
Request to Change Contract Maximum
Word File PDF

Request to Change Contract Maximum Form

Word File PDF
Bulletin #47 - 08/17/06
Western Highlands Network IPRS Timely Filing Limits
Word File PDF
Bulletin #46 - 07/20/06
Guidelines for Medical/Psychiatric Consultation
Word File PDF
Bulletin #45 - 07/20/06
Outpatient Commitment Policy & Procedures
Historical use only, policy no longer applies. Please refer to Communication Bulletin #63
Word File PDF

Bulletin #44 - 07/06/06
Consumer Demographic Registration Update
(see also: Registration and Access page)
This Bulletin Supersedes Communication Bulletin #42

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PDF

Consumer Demographic Info
Form is no longer valid, posted for historical use only.

Word File PDF

Access Screening
Form is no longer valid, posted for historical use only.

Word File PDF
Bulletin #43 - 06/29/06
Mobile Crisis Management (MCM) in the Hospital Emergency Room (ER)
Word File PDF
Bulletin #42 - 06/15/06
Historical use only, policy no longer applies. Please refer to Communication Bulletin #44.

Notification of New Consumer Demographic Registration Form Requirements
Word File PDF
Bulletin #41 - 06/12/06
14-Day Limit on Pended Service Authorization Requests
(see also: Service Authorization page)
Word File PDF
Bulletin #40 - 06/15/06
Policy & Procedure for WHN Authorizations for Initial Mobile Crisis Management (MCM)
(see also: Emergency Services page)
Word File PDF
Mobile Crisis Team Referral Form (06/15/06)
Word File PDF
Bulletin #39 - 06/06/06
General Procedures for use of Diagnostic Assessment
(see also: Registration and Access page)
Word File PDF
Bulletin #38 - 06/06/06
Clarification of Service Authorizations for Individuals with Out of County Medicaid
(see also: Service Authorization page)
Word File PDF
Bulletin #37 - 06/02/06
Room and Board Reimbursement Rates for Child Mental Health Residential Providers
(see also: Reimbursement and Claims page)
Word File PDF
Bulletin #36 - 06/02/06
Purchase of Services Agreements (Contracts) for IPRS Funded Services for Fiscal Year 2007
Word File PDF
Bulletin #35 - 05/05/06
CAP-MR/DD Waiver Equipment and Supply Reimbursement Effective July 1, 2006
Word File PDF
CAP-MR/DD Supply/Equipment Receipt and Authorization Confirmation Form
Word File PDF
Bulletin #34 - 04/25/06
Level III and IV Residential Rates
Word File PDF
Bulletin #33 - 04/17/06
Case Responsible Transfer Procedure
Please refer to Communication Bullletin #75 for an update to this Communication.
   
Bulletin #32 - 03/31/06
Provider Appeals Policy
(see also: Grievances and Appeals page)
Word File PDF
Bulletin #31 - 03/30/06
Medicaid Authorization Process during transition to state-wide vendor
(see also: Service Authorization page)
Word File PDF
Bulletin #30 - 03/30/06
Enhanced Benefits Reimbursement
Word File PDF
Bulletin #29 - 03/21/06
Conditional Endorsement and Service Authorizations
Word File PDF
Bulletin #28 - 03/09/06
Community Support Continuation Crosswalk
Word File PDF
Bulletin #27 - 03/08/06
Medicaid & IPRS Letter of Notification Protocol
(see also: Service Authorization page)
Word File PDF
Bulletin #26 - 03/07/06
Provider Responsibilities as the First Responder to Consumer Crisis
(see also: Emergency Services page)
* Refer to Communication Bulletin 71: Consumer Follow-up and 1st Responder Crisis Response Policy & Procedures for updates to this policy.
Word File PDF
Bulletin #25 - 03/03/06
Western Highlands Definition of Assertive Outreach
Word File PDF
Bulletin #24 - 03/03/06
Summary of forms that have been updated on this website as of 03/03/06, including Service Authorization, Utilization Review, LOC Standard Care Guidelines, Access Grid, and more.
Word File PDF
Bulletin #23 - 02/27/06
Claim Submission Requirements for State Funded Services
Word File PDF
Deadlines for Submitting Claims for IPRS Reimbursement
  PDF
Bulletin #22 - 02/22/06
Therapeutic Leave for ADMRI Residential Services
Word File PDF
Bulletin #21 - 12/29/05
CPT 2006 Code Review
Word File PDF
Bulletin #21 Addendum (01/17/2006)
CPT 2006 Code Changes
Word File PDF
Bulletin #20 -12/28/05
Authorization and Reimbursement for CMSED Residential Treatment Room and Board.
Related Documents:
Word File PDF
Co-pay Letter to Parents
SSI Letter to Parents
Word File
Word File
PDF
PDF
Bulletin #19 - 11/20/05
Service Authorization Request - Access Screening and Emergency Service
Word File PDF
Bulletin #18 - 11/18/05
Changes to IPRS Target Population Form
Word File PDF
Bulletin #17 - 11/01/05
Authorization & Reimbursement for Residential Treatment Room & Board
Word File PDF
Bulletin #16 - 09/30/05
DD Targeted Case Management Billing
Word File PDF
Bulletin #15 - 09/30/05
Recoupment, Reimbursement, Direct Enrollment Updates
Word File PDF
Bulletin #14 - 09/21/05
Rate Adjustments and Benefit Design Changes Respite and Room & Board
Word File PDF
Bulletin #13 - 07/21/05
Consumers With Private Insurance: A Clarification of the Coordination of Benefits Policy of 01/13/05
(see also: Reimbursement and Claims page)
Word File PDF
Bulletin #12 - Updated 04/02/08
Reimbursement Business Practice Modifications and Medicaid Direct Enrolled Provider Registration
Word File PDF
Bulletin #11 - 06/02/05
Western Highlands Payment Cycles - FY 2006
Word File PDF
Bulletin #10 - 05/05/05
Western Highlands Claims/Authorization Table
Excel Spreadsheet  
Bulletin #9 - 01/14/05
Coordination of Benefits Policy
(see also: Reimbursement and Claims page)
Word File PDF
Bulletin #8 - 01/14/05
Issues Related to Claims and Reimbursement
Word File PDF
Bulletin #7 - 01/12/05
Updates on important issues
Word File PDF
Bulletin #6 - 12/10/04
Updates on important issues
Word File PDF
Bulletin #5 - 10/28/04
Re: Direct Provider Access
Word File PDF
Bulletin #4 - 11/17/04
Re: Language Translation and Interpretation
Word File PDF
Bulletin #3 - 10/27/04
Re: Service Authorization Requests
Word File PDF
Bulletin #2 - 10/14/04
Clarifications
Word File PDF
Bulletin #1 - 09/23/04
Clarifications
Word File PDF

 

Western Highlands Network | 356 Biltmore Avenue | Asheville, NC 28801

Consumers: 828-225-2800 or 1-800-951-3792 | Providers: 828-225-2785 or 1-800-671-6560 | Fax: 828-225-2784