Western Highlands Provider Friday Newsletter, 10/27/06

	Western Highlands Network
	Friday E-Mail Newsletter Number 74 10/27/2006 The Friday E-Mail is a weekly update for providers by the Services Management Department of Western Highlands Network. Please distribute to all your staff. An Urgent Message from Anne Doucette, Director of Provider and Consumer Relations... To all NVML Staff, New and Expanding Service Providers, and Case Responsible Providers hiring NVML Staff: It is the expectation that as NVML staff move to new agencies, they will take their caseloads with them, so folks do not "fall through the cracks". To this end, in meetings with New Vistas management, Western Highlands has requested the following as staff identify where they will be working: Every staff person with a caseload must submit to Marsha Ring: A list of the consumers (name & ID) that are coming with them to a new agency (we are hoping all) A list of the consumers (name & ID) that are not moving to that agency Western Highlands has agreed to roll over IPRS authorizations to providers absorbing the NVML caseloads. In order to do this, we MUST HAVE EVERYONE'S LIST NO LATER THAN TUESDAY 10/31/06. To date we have received relatively few lists although this agreement was made weeks ago, and this is problematic. We are concerned that this expectation has not filtered down to everyone who should be involved. NEW PROVIDERS: Please work with the folks you are hiring to insure that this task is accomplished. Due to recent changeovers in the NVML email addresses it is highly likely that this email will not get to every NVML staff we have on our distribution lists! It is extremely important that they all have this info. For the consumers on these lists as received by 10/31/06, the IPRS rollover will be automatic and no other documentation is requested from providers. For consumer names not submitted by 10/31/06 Western Highlands will require a SAR, PCP, IPRS, justification for service requests. Please folks, don't do this to yourselves - it's just a simple list! The sooner the better so we can be entering information. See the 9/29/06 Friday Newsletter explaining the IPRS rollover process available on the WHN website. We will work with providers to resolve any glitches that occur in this process. Thanks All! We appreciate the monumental efforts being made by NVML staff and Provider agencies! And Now an Important Word Regarding Consumers Receiving Clozaril and Injections... Due to the imminent closure of New Vistas Mountain Laurel, Western North Carolina Community Health Services (WNCCHS) will be taking over the responsibility for administering the Clozaril program and for delivering Haldol, Prolixin, and Risperdal Consta injections for Buncombe county. However, WNCCHS is not a Community Support Provider; therefore, it will be IMPERATIVE that the community support provider coordinate these services with them. The Clozaril clinic will be held on Mondays at 10:00 a.m. and the injectable medication clinic will be on Tuesday from 10:30 a.m. to 3:00 p.m. Directions to WNCCHS is as follows: Going West Take I-240 West to Exit 2, which is marked "West Asheville". At the end of the ramp, turn left onto Haywood Rd. stay on Haywood Rd. for approximately 1/3 of a mile. The clinic is located at the intersection of Haywood, Beverly and Ridgelawn Rds. (The intersection makes a big curve to the left.) Their front yard has a sign that says "WNC Community Health Services" in green letters. Going East Take I-240 East to Exit 2, which is marked "West Asheville". At the end the ramp, turn left onto Hanover St. stay on Hanover St. until you come to the traffic light that intersects with Haywood Rd. Turn right unto Haywood Rd. stay on Haywood Rd. for approximately 1/3 of a mile. The clinic is located at the intersection of Haywood Rd., Beverly and Ridgelawn Rds. (This intersection makes a big curve to the left.) Their front yard has a sign that says, "WNC Community Health Services" in green letters. WNC Community Health Services 10 Ridgelawn Road Asheville, NC 28806 (828) 285-0622 Charlie Schoenheit Director of Services Management Western Highlands Network 356 Biltmore Avenue Asheville, NC 28801 Telephone: (828)258-3511 x2219 FAX: (828) 225-2779 E-Mail: Charlie@westernhighlands.org Website: westernhighlands.org