Friday E-Mail Newsletters for Providers

2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006 | 2005

These archives may be downloaded and printed in either Word or PDF format.

2012 Newsletters

February 1, 2012: Word File or PDF

• MH/SA Provider Meeting Moved
• Change of Address Notifications
• System of Care Training
• Western Highlands Security Update

January 20, 2012: Word File or PDF

• Medicaid Alert
• Clinical Coverage Policy 8C
• Residential Treatment Resources for Children
• WHN Authorization Forms
• Communication Bulletin Update
• LOCUS/CALOCUS
• Fax Number Reminder

January 13, 2012: WORD FILE

• Holiday Closing
• Clinical Coverage Policy 8C
• Residential Treatment Resources for Children
  

January 6, 2012: WORD FILE or PDF

• Press Release
• Residential Treatment Resources for Children
• Provider Operations Manual
• New Service Definition Posted For IPRS/Orientation Intake Groups
• Medicaid Billing prior to 1/3/12
• Billing Claims under the waiver
• New WHN fee schedule
• Billing through DDF
• Billing Claims with HIPAA compliant 837 transaction files (version 5010)
• Psychological/Neuro-Psychological/Developmental Testing
• Value Option Transition Authorizations
• Submitting ACR

 2011 Newsletters

December 30, 2011: Word File or PDF

• Holiday Closing
• Residential Treatment Resources for Children
• Provider Operations Manual
• New Service Definition Posted For IPRS/Orientation Intake Groups
• Medicaid Notice to Consumers
• Medicaid Billing prior to 1/3/12
• Billing Claims under the waiver
• New WHN fee schedule
• Billing through DDF
• Billing Claims with HIPAA compliant 837 transaction files (version 5010)
• Psychological/Neuro-Psychological/Developmental Testing
• Value Option Transition Authorizations
• Submitting ACR

December 23, 2011: Word File or PDF

• Holiday Closing
• Provider Operations Manual
• New Service Definition Posted For IPRS/Orientation Intake Groups
• Medicaid Notice to Consumers
• Medicaid Billing prior to 1/3/12
• Updated email address
• Quality Matters-NC TOPPS
• Foster Parent Classes
• Billing Claims under the waiver
• New WHN fee schedule
• Billing through DDF
• Claims & Reimbursement Trainings
• Billing Claims with HIPAA compliant 837 transaction files (version 5010)
• Psychological/Neuro-Psychological/Developmental Testing
• Value Option Transition Authorizations
• Submitting ACR

December 16, 2011: Word File or PDF

• Medicaid Notice to Consumers
• Medicaid Billing prior to 1/3/11
• Updated email address
• Waiver Contracts with WHN
• Quality Matters-NC TOPPS
• Foster Parent Classes
• Billing Claims under the waiver
• New WHN fee schedule
• Billing through DDF
• Claims & Reimbursement Trainings
• Billing Claims with HIPAA compliant 837 transaction files (version 5010)
• Submitting ACR

December 9, 2011: Word File or PDF

• Updated email address
• Waiver Contracts with WHN
• Provider Training Updates
• Quality Matters
• Claims & Reimbursement Trainings

December 2, 2011: Word File or PDF

• Waiver Contracts with WHN
• Provider Training Updates
• New Visitor Entrance
• Crisis Training
• Claims & Reimbursement Trainings

November 18, 2011: Word File or PDF

• Provider Training Updates
• SOC Training
• New Visitor Entrance
• Discharging Consumer’s from WHN
• New Reimbursement Rates Effective November 1, 2011
• WHN 837 Billing Companion Guides for 5010

November 10, 2011: Word File or PDF

• Provider Training Updates
• New Visitor Entrance
• WHN Provider Operations Manual
• Discharging Consumer’s from WHN
• New Reimbursement Rates Effective November 1, 2011
• WHN 837 Billing Companion Guides for 5010
  

November 4, 2011: Word File or PDF

• System of Care Training
• WHN Provider Operations Manual
• DHHS Provider Feedback
• Request for Applications for the Child Transition Team
• Family Support Network of WNC-Educational Event
• Internet Safety Class
• A Social Story
• New Reimbursement Rates Effective November 1, 2011
• WHN 837 Billing Companion Guides for 5010
   

October 28, 2011: Word File or PDF

• WHN Provider Operations Manual
• DHHS Provider Feedback
• Request for Applications for the Child Transition Team
• Outpatient Behavioral Health seminars
• Family Support Network of WNC-Educational Event
• Internet Safety Class
• A Social Story
• Foster & Adopt Fall Festival

October 21, 2011: Word File or PDF

• Request for Applications for the Child Transition Team
• Outpatient Behavioral Health seminars
• Communication Bulletin #106-Targeted Case Management
• NC-TOPPS Contacts
• Revised Medicaid Rates Effective Date Delayed by DMA
• Utilization Management Reminder
• Internet Safety Class
• A Social Story
• Foster & Adopt Fall Festival
• NAMI- The Emotion Project

 October 14, 2011: Work File or PDF

• Outpatient Behavioral Health seminars
• Communication Bulletin #106-Targeted Case Management
• NC-TOPPS Contacts
• October Provider Meetings
• Early Intervention Supports and Services
• Hospital Enrollment Mandatory Training
• Provider Mandatory Training-Reminder
• Revised Medicaid Rates Effective Date Delayed by DMA
• Billing Therapeutic Foster Care for NC Health Choice Recipients
• Electronic Funds Transfer Payments set-up
• Utilization Management Reminder
• Foster & Adopt Fall Festival
• NAMI- The Emotion Project
• Helpmate

October 6, 2011: Word File or PDF

• Communication Bulletin #106-Targeted Case Management
• NC-TOPPS Contacts
• October Provider Meetings
• Early Intervention Supports and Services
• New Employee’s
• NCTOPPS Data Reporting Request
• Hospital Enrollment Mandatory Training
• Provider Mandatory Training-Reminder
• Revised Medicaid Rates Effective Date Delayed by DMA
• Billing Therapeutic Foster Care for NC Health Choice Recipients
• Electronic Funds Transfer Payments set-up
• Utilization Management Reminder
• Trauma Informed Services Across the Continuum of Care
• Helpmate
  

September 30, 2011: Word File or PDF

• October Provider Meetings
• Early Intervention Supports and Services
• New Employee’s
• NCTOPPS Data Reporting Request
• Hospital Enrollment Mandatory Training
• Provider Mandatory Training-Reminder
• New Reimbursement Rates Effective October 1, 2011
• Billing Therapeutic Foster Care for NC Health Choice Recipients
• Electronic Funds Transfer Payment Set-up
• Helpmate

September 23, 2011: Word File or PDF

• NCTOPPS Data Reporting Request
• Provider Mandatory Training-New Training added-11/18/2011
• Waiver Enrollment Q&A Highlight- As we hire new staff, how does my agency enroll licensed practitioners with WHN?
• RAD Presentation-FREE
• Utilization Management reminders

September 16, 2011: Word File or PDF

• Provider Enrollment-New Information posted
• Provider Mandatory Training-New Training added-11/18/2011
• Waiver Enrollment Q&A Highlight- As we hire new staff, how does my agency enroll licensed practitioners with WHN?
• RAD Presentation-FREE
• Utilization Management reminders
• National Wellness Week
• Adapted Bowling Leagues
  

September 9, 2011: Word File or PDF

• Provider Enrollment-New Information posted
• Provider Mandatory Training-New Training added-11/18/2011
• Waiver Enrollment Q&A Highlight- As we hire new staff, how does my agency enroll licensed practitioners with WHN?
• RAD Presentation-FREE
• Utilization Management reminders
• Adapted Bowling Leagues
  

September 2, 2011: Word File or PDF 

• Provider Enrollment-New Information posted
• Provider Mandatory Training
• Enrolling Medicaid and Health Choice Patients in CCNC/CA
• Waiver Enrollment Q&A-Adding a Service after Submitting Application
• WHN Sliding Fee Scale
• Adapted Bowling Leagues
  

August 26, 2011: Word File or PDF

• IPRS Over-Grid
• Provider Enrollment - New Information Posted
• RAD Trauma & Attachment Presentation
• Enrolling Medicaid and Health Choice Patients in CCNC/CA
• Level of Care Assessment Tools
• Waiver Enrollment Q&A Highlight-What if my agency wants to add a service after my application was submitted to WHN
• Adapted Bowling Leagues

August 19, 2011: Word File or PDF

• IPRS Over-Grid
• Provider Mandatory Training
• RAD Trauma & Attachment Presentation
• Enrolling Medicaid and Health Choice Patients in CCNC/CA
• Level of Care Assessment Tools
• Waiver Enrollment Q&A Highlight-What if my agency wants to add a service after my application was submitted to WHN
• Department of Health and Human Services-Notice of rate reduction
• MH/DD/SA Integrated Care Toolkit
• Claims & Reimbursement: Planning for 5010 implementation

August 12, 2011: Word File or PDF

• IPRS Over-Grid
• Psychiatric Medications + Heat = Serious Risk
• Provider Mandatory Training
• Level of Care Assessment Tools
• Waiver Enrollment Q&A Highlight-What if my agency wants to add a service after my application was submitted to WHN
• Department of Health and Human Services-Notice of rate reduction
• MH/DD/SA Integrated Care Toolkit
• Claims & Reimbursement: Planning for 5010 implementation

August 5th, 2011: Word File or PDF

• Psychiatric Medications + Heat = Serious Risk
• NAMI Offers Free Class for Families of Mentally Ill
• Provider Mandatory Training
• System of Care Training - Child Providers Update
• Waiver Enrollment Q&A Highlight-What if my agency wants to add a service after my application was submitted to WHN
• Department of Health and Human Services-Notice of rate reduction
• MH/DD/SA Integrated Care Toolkit
• Claims & Reimbursement: Planning for 5010 implementation  

July 29, 2011: Word File or PDF

• Psychiatric Medications + Heat = Serious Risk
• August Board Meeting-Cancelled
• NAMI Offers Free Class for Families of Mentally Ill
• Waiver Enrollment Q&A Highlight –  Enrollment Deadline
• System of Care Training - Child Providers Update

July 22, 2011: Word File or PDF

• System Maintenance CCIS/DDE July 23-24
• August Board Meetings Cancelled
• NAMI Offers Free Class for Families of Mentally Ill
• Waiver Enrollment Q&A Highlight –  Enrollment Deadline
• System of Care Training - Child Providers Update

July 15, 2011: Word File or PDF

• System Maintenance CCIS/DDE July 23-24
• NAMI Offers Free Class for Families of Mentally Ill
• Waiver Enrollment Q&A Highlight –  Enrollment Deadline
• System of Care Training - Child Providers
• New System of Care Coordinator – Angie Garner
• Extension of Coverage for Provisionally Licensed Providers - Billing through the Local Mgmt Entity 
• Recipient Eligibility Verification
• Medicaid Eligibility

July 7, 2011: Word File or PDF

• Waiver Enrollment Highlight Q&A
• WHN Enrollment  Application Submission Deadline
• Provider Enrollment News on Insurance
• New System of Care Coordinator – Angie Garner
• Extension of Coverage for Provisionally Licensed Providers - Billing through the Local Mgmt Entity 
• Recipient Eligibility Verification
• Medicaid Eligibility
• Medicaid Waiver Enrollment – Transcripts (Update from DMA)

July 1, 2011: Word File or PDF

• Waiver Enrollment Highlight 
• Provider Enrollment News
• New System of Care Coordinator – Angie Garner (7/1/11)
• Extension of Coverage for Provisionally Licensed Providers - Billing through the Local Mgmt Entity 
• Recipient Eligibility Verification
• Medicaid Eligibility
• Medicaid Waiver Enrollment – Transcripts (Update from DMA)

↑ Top

June 24, 2011: Word File or PDF

• Western Highlands System Maintenance weekend of 6/24/11
• Provider Enrollment News
• Note from the System of Care Coordinator
• Rowe Award Winner for 2011
• Medicaid Eligibility
• Medicaid Waiver Enrollment – Transcripts (Update from DMA)
• Need help getting things going in NCTOPPs?
• Tips on using IRIS (Incident Response Improvement System)

June 17, 2011: Word File or PDF

• WHN Installing New Phone System
• Rowe Award Winner for 2011
• Medicaid Eligibility
• Note from the System of Care Coordinator
• Medicaid Waiver Enrollment – Transcripts (Update from DMA)
• Need help getting things going in NCTOPPs?
• Tips on using IRIS (Incident Response Improvement System)

June 10, 2011: Word File or PDF

• Rowe Award Winner for 2011
• Medicaid Waiver Enrollment – Transcripts (Update from DMA)
• Need help getting things going in NCTOPPs?
• Tips on using IRIS (Incident Response Improvement System)

June 3, 2011: Word File or PDF

• Medicaid Waiver Enrollment Update - Transcripts
• Reminder regarding Initial Authorization Paperwork
• Call Coverage and Emergency Response Expectations
• A Chance to Meet Health Fair for Medical Professionals
• NCCI Correct Coding Edits for Provisionally Licensed Services

May 27, 2011: Word File or PDF

• Rowe Lifetime Achievement Award – Deadline Extended for Nominations
• Need help with Provider Enrollment?
• Reminder Regarding Initial Authorization of Paperwork
• Call Coverage and Emergency Response Expectations
• WHN Crisis Trainings (June 1st)
• A Chance to Meet Health Fair for Medical Professionals
• NCCI Correct Coding Edits for Provisionally Licensed Services
  

May 20, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver Info Sessions
• Need help with Provider Enrollment?
• Reminder regarding Initial Authorization Paperwork
• Call Coverage and Emergency Response Expectations
• WHN: Upcoming Crisis Trainings (June 1)
• A Chance to Meet Health Fair for Medical Professionals
• NCCI Correct Coding Edits for Provisionally Licensed Services

May 13, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver Info Sessions
• Need help with Provider Enrollment?
• WHN: Upcoming Crisis Trainings (June 1)
• MAHEC: A Chance to Meet Health Fair for Medical Professionals
• NCCI Correct Coding Edits for Provisionally Licensed Services

May 6, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver Info Sessions
• Need help with Provider Enrollment?
• WHN: Mental Health First Aid Training
• NCCI Correct Coding Edits for Provisionally Licensed Services

• 1915(b)(c) Medicaid Waiver Info Sessions
• WHN Accepting Provider Enrollment Applications
• Need help with Provider Enrollment?
• WHN: Mental Health First Aid Training
• Billing CAP Waiver Supplies
• DHHS Implementation Update #8

April 22, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver Info Sessions
• WHN Accepting Provider Enrollment Applications
• WHN: Mental Health First Aid Training
• VAMC: Free NAMI F2F class starting May 24
• Billing CAP Waiver Supplies
• DHHS Implementation Update #86

April 15, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver Info Sessions
• WHN: Mental Health First Aid Training
• VAMC: Free NAMI F2F class starting May 24
• Provider Enrollment under the Waiver
• IPRS Over-Grid Requests for MH/SA TCM Services
• DHHS Implementation Update #86
• Supports Intensity Scale (SIS)

April 8, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver Info Sessions
• WHN: Mental Health First Aid Training
• VAMC: Free NAMI F2F class starting May 24
• Provider Enrollment under the Waiver
• IPRS Over-Grid Requests for MH/SA TCM Services
• Contact Info for Claims & Billing Technical Support
• Supports Intensity Scale (SIS)
• Assignment of Case Responsibility (ACR) form
• UNLISTED: A Story of Schizophrenia

April 1, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• WHN: Mental Health First Aid Training
• Provider Enrollment under Medicaid Waiver
• Madison Mental Health Forum
• 4th Annual Rowe Lifetime Achievement Award
• Off Label Antipsychotic Monitoring in Children
• Asheville Town Hall Meetings on MH, I/DD, SA
• IPRS Over-Grid for MH/SA Adult/Child TCM Services
• Contact Info for Claims & Billing Technical Support
• Supports Intensity Scale (SIS)
• Assignment of Case Responsibility (ACR) form
• UNLISTED: A Story of Schizophrenia

March 25, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• Madison Mental Health Forum
• 4th Annual Rowe Lifetime Achievement Award
• Operation Medicine Drop
• Off Label Antipsychotic Monitoring in Children
• Asheville Town Hall Meetings on MH, I/DD, SA
• Contact Info for Claims & Billing Technical Support
• Assignment of Case Responsibility (ACR) form
• UNLISTED: A Story of Schizophrenia
• Upcoming Crisis Trainings at Western Highlands

March 18, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• Madison Mental Health Forum
• 4th Annual Rowe Lifetime Achievement Award
• Operation Medicine Drop
• Off Label Antipsychotic Monitoring in Children
• QuitlineNC (1-800-784-8669)
• WHN System of Care Training for Supervisors
• Upcoming Crisis Trainings at Western Highlands

March 11, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• Spread the Word to end the R-Word
• Operation Medicine Drop
• QuitlineNC
• Accessing Information in the CCIS system
• WHN System of Care Training for Supervisors
• Autism Spectrum Disorders: Behavior Basics Training
• Upcoming Crisis Trainings at Western Highlands
• HIPAA Standard Codes on 835 EDI Claims Payment Advice

March 4, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• Spread the Word to end the R-Word
• QuitlineNC
• Accessing Information in the CCIS system
• NC DMH/DD/SAS Posts Audit Information
• Note from System of Care Coordinator
• Relocation of WNCCHS Behavioral Health Services
• Autism Spectrum Disorders: Behavior Basics Training
• Billing CAP Waiver Supplies
• HIPAA Standard Codes on 835 EDI Claims Payment Advice

February 25, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• United Way Parent Forum
• Accessing Information in the CCIS system
• NC DMH/DD/SAS Posts Audit Information
• After Hours Emergency Coverage Survey
• Note from System of Care Coordinator
• Relocation of WNCCHS Behavioral Health Services
• New Child Residential Level III & IV Discharge Plan
• Autism Spectrum Disorders: Behavior Basics Training
• Billing CAP Waiver Supplies
• HIPAA Standard Codes on 835 EDI Claims Payment Advice

February 18, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• United Way Parent Forum
• NC DMH/DD/SAS Posts Audit Information
• After Hours Emergency Coverage Survey
• Note from System of Care Coordinator
• Relocation of WNCCHS Behavioral Health Services
• New Child Residential Level III & IV Discharge Plan
• WHN Monthly Joint MH/SA Meetings (1st Thur. @ 1:00)
• CAP/MR-DD Utilization Review by Crossroads LME
• WHN: I/DD Sex Offender Training Feb 25th & Mar 25th
• Billing CAP Waiver Supplies

February 11, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• NAMI Class for Families of the Mentally Ill
• NAMI Self-Identity Survey
• New Child Residential Level III & IV Discharge Plan
• After Hours Emergency Coverage Survey
• WHN Monthly Joint MH/SA Meetings (1st Thur. @ 1:00)
• CAP/MR-DD Utilization Review by Crossroads LME
• WHN: I/DD Sex Offender Training Feb 25th & Mar 25th
• New Endorsement Policy
• Updating Consumer Family Demographic Data
• Annual Updates of FEM Scores
• Planning for Implementation of 5010 & ICD-10
• Utilization Management News

February 4, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• NAMI Class for Families of the Mentally Ill
• NAMI Self-Identity Survey
• WHN Monthly Joint MH/SA Meetings (1st Thur. @ 1:00)
• CAP/MR-DD Utilization Review by Crossroads LME
• WHN: I/DD Sex Offender Training Feb 25th & Mar 25th
• New Endorsement Policy
• Updating Consumer Family Demographic Data
• Annual Updates of FEM Scores
• PSS Graduation & Networking Event
• Planning for Implementation of 5010 & ICD-10
• CABHA & TCM Billing
• Utilization Management News

January 28, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• NAMI Class for Families of the Mentally Ill
• NAMI Self-Identity Survey
• MAHEC 12th Annual Conference
• WHN: Sex Offender Training Feb 25th & Mar 25th
• New Endorsement Policy
• Updating Consumer Family Demographic Data
• Annual Updates of FEM Scores
• Gaining access to Crossroads Provider Portal
• WHN: Mental Health First Aid Training
• System of Care Training
• PSS Graduation & Networking Event
• Planning for Implementation of 5010 & ICD-10
• CABHA & TCM Billing
• Utilization Management Tips

January 21, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• NAMI Class for Families of the Mentally Ill
• MAHEC 12th Annual Conference
• CABHA & TCM Billing
• SA Adult Basic Benefit “Unit” Package (IPRS Consumers)
• WHN: Mental Health First Aid Training
• System of Care Training
• PSS Graduation & Networking Event
• NCTOPPS
• IRIS Tips

January 14, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• MAHEC 12th Annual Conference
• CABHA & TCM Billing
• SA Adult Basic Benefit “Unit” Package (IPRS Consumers)
• WHN: Mental Health First Aid Training
• System of Care Training
• PSS Graduation & Networking Event
• NCTOPPS
• IRIS Tips

January 7, 2011: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• Billing CAP Waiver Supplies
• SA Adult Basic Benefit “Unit” Package (IPRS Consumers)
• CAP Implementation Authorization Training
• System of Care Training
• PSS Graduation & Networking Event
• Mtn Area Recovery Center
• NCTOPPS
• IRIS Tips

2010 Newsletters

December 22, 2010: Word File or PDF

• WHN Holiday Closings
• 1915(b)(c) Medicaid Waiver
• 2011 changes in WHN MH/SA Provider Meetings
• NCTOPPS
• IRIS Tips
• Peer Support Training
• Emergency Cold Weather Services – Code Purple

December 17, 2010: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• Emergency Cold Weather Services – Code Purple
• 2011 changes in WHN MH/SA Provider Meetings
• Updated ACR Form
• Peer Support Training
• NCTOPPS
• IRIS Tips
• Medicaid for Pregnant Women (Utilization Mgmt)
• Medicaid for Pregnant Women (Authorizations & Reimbursement)

December 10, 2010: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• Emergency Cold Weather Services – Code Purple
• Updated ACR Form
• Peer Support Training
• NCTOPPS
• IRIS Tips
• Medicaid for Pregnant Women (Utilization Mgmt)
• Medicaid for Pregnant Women (Claims & Reimbursement)

December 3, 2010: Word File or PDF

• 1915(b)(c) Medicaid Waiver
• Peer Support Training
• Updated ACR Form
• NCTOPPS
• Medicaid for Pregnant Women (Utilization Mgmt)
• Medicaid for Pregnant Women (Claims & Reimbursement)

November 19, 2010: Word File or PDF

• 1915(b)(c) Medicaid Waiver Update
• Peer Support Training
• SoC/CFT Online Training
• Family Support Network
• October Road Training Series
• Homeward Bound A-Hope Substance Abuse Groups
• Requests For Medical Records
• Claims & Reimbursement:
  - 837 Billing Schedule
  - Billing TCM for State-
  funded consumers
  - Billing Requirements for
  CABHA Providers
• NC Topps Compliance Reports

November 12, 2010: Word File or PDF

• 1915(b)(c) Medicaid Waiver Update
• SoC/CFT Online Training
• Family Support Network
• October Road Training Series
• Homeward Bound A-Hope Substance Abuse Groups
• Requests For Medical Records
• Claims & Reimbursement:
  - 837 Billing Schedule
  - Billing TCM for State-funded consumers
  - Billing Requirements for CABHA Providers
• NC Topps Compliance Reports

November 5, 2010: Word File or PDF

• 1915(b)(c) Medicaid Waiver Update
• SoC/CFT Online Training
• Family Support Network
• October Road Training Series
• Homeward Bound A-Hope Substance Abuse Groups
• Requests For Medical Records
• Claims & Reimbursement:
  - 837 Billing Schedule
  - Billing TCM for State-funded consumers
  - Billing Requirements for CABHA Providers
• NC Topps Compliance Reports
  

October 29, 2010: Word File or PDF

• NC Disaster Response Network Training
• SoC/CFT Online Training
• Family Support NetworkOctober Road Training Series
• Homeward Bound A-Hope Substance Abuse Groups
• Requests For Medical Records
• 1915(b)(c) Medicaid Waiver Updates
• NC Topps Compliance Reports

October 22, 2010: Word File or PDF

• FACE-IT WNC Update
• SoC/CFT Training
• CIT Officers Graduate
• Family Support Network
• October Road Training Series
• Triennial Re-Endorsement
• A-Hope Substance Abuse Groups
• Requests For Medical Records
• NC Topps Users Survey
• NC Topps Compliance Reports
• IRIS
• Spanning Across Two LME’s

October 15, 2010: Word File or PDF

• FACE-IT WNC Update
• SoC/CFT Training
• CIT Officers Graduate
• Family Support Network
• October Road Training Series
• Triennial Re-Endorsement
• A-Hope Substance Abuse Groups
• Requests For Medical Records
• NC Annual Recovery Conference
• NC Topps Users Survey
• NC Topps Quarterly Conference Call
• NC Topps Compliance Reports
• IRIS
• Spanning AcrossTwo LME’s
• Authorizations
• Update On Child Unmanaged Sessions
• ACT & CST Requests For State Funded Consumers.

October 8, 2010: Word File or PDF

• NC Topps Users Survey
• NC Topps Quarterly Conference Call
• NC Topps Compliance Reports
• IRIS
• Spanning AcrossTwo LME’s
• Authorizations
• Update On Child Unmanaged Sessions
• ACT & CST Requests For State Funded Consumers
• CIT Officers
• Family Support Network
• October Road Training Series
• Triennial Re-Endorsement
• A-Hope Substance Abuse Groups
• Requests For Medical Records
• NC Annual Recovery Conference
  

September 24, 2010: Word File or PDF

• Spanning Across two LME’s
• Correct fax numbers
• Authorizations
• Update on Child Unmanaged Sessions
• Billing Targeted Case Management for State funded consumers
• Family Support Network
• October Road Training Series
• Triennial Re-Endorsement
• A-Hope Substance Abuse Groups
• Requests For Medical Records
• NC Annual Recovery Conference
• NC Topps
• IRIS
  

September 17, 2010: Word File or PDF

• Spanning Across two LME’s
• Correct fax numbers
• Billing Targeted Case Management for State funded consumers
• Rutherford County Community Forum
• Family Support Network
• October Road training Series
• Triennial Re-Endorsement
• A-Hope Substance Abuse Groups
• Requests For Medical Records
• NC Annual Recovery Conference

• Rutherford County Community Forum
• Family Support Network
• A Hope Substance Abuse Groups
• October Road Training Series
• Triennial Re-Endorsement
• Requests for Medical Records
• Billing Targeted Case Management for State Funded Consumers
• IRIS Tips
• Spanning Across Two LME’s
• Correct Fax Numbers

September 3, 2010: Word File or PDF

• Rutherford County Community Forum
• Family Support Network
• Records Retention Input Sought
• October Road training Series
• Triennial Re-Endorsement
• Requests for Medical Records
• Billing Targeted Case Management for State Funded Consumers
• IRIS Tips
• Spanning across two LME’s
• Correct fax numbers
  

August 27, 2010: Word File or PDF

• Mental Health First Aid Training
• Rutherford County Community Forum
• Family Support Network
• Records Retention Input Sought
• October Road training Series
• CABHA Billing
• IRIS Tips
  

August 20, 2010: Word File or PDF

• Mental Health First Aid Training
• Rutherford County Community ForumFamily Support Network
• PET Graduation Event
• CABHA Billing
• IRIS Tips

August 13,2010: Word File or PDF

• Effective Immediately
• Crisis Continuum of Care
• Website Addition
• Cutting Through the Confusion Forum
• Family Support Network
• NPI and MPN registration with WHN
• Mental Health First Aid Training
• PET Graduation Event
• CABHA Billing
• IRIS Tips

August 6,2010: Word File or PDF

• Effective Immediately
• Crisis Continuum of Care
• Website Addition
• Family Support Network
• Recovery Education Center
• PET Graduation Event
• CABHA Billing
• IRIS Tips

July 30, 2010: Word File or PDF

• UM News
• Billing Medicaid through the LME
• IRIS User Update
• Peer Employment Training

July 23, 2010: Word File or PDF

• UM News - Updated from last week
• CCIS Provider Reports Menu
• Updated Consumer Admission/Discharge Form
• Billing Medicaid through the LME
• IRIS User Update
• Peer Employment Training
• NAMI Free Family to Family Classes

July 16, 2010: Word File or PDF

• UM News
• CCIS Provider Reports Menu
• Updated Consumer Admission/Discharge Form
• Billing Medicaid through the LME
• IRIS User Update
• Reminder
• Your Opinion Counts
• Peer Employment Training
• NAMI Free Family to Family Classes

July 9, 2010: Word File or PDF

• IRIS Users
• NC TOPPS
• Reminder
• CST Revised Rate 7/1/2010
• LCAD Admission & Discharge Process Update
• Your Opinion Counts
• Kick Off Your Shoes Event
• Peer Employment Training
• NAMI Free Family to Family Classes

July 2, 2010: Word File or PDF

• CST Revised Rate 7/1/2010
• LCAD Admission & Discharge Process Update
• Your Opinion Counts
• Kick Off Your Shoes Event
• Peer Employment Training
• NAMI Free Family to Family Classes
• Notice t IRIS Users
• NC TOPPS

June 25, 2010: Word File or PDF

• Social Networking
• Update Information on CST Requests
• JFK Alcohol & Drug Abuse Treatment Center
• Medicare
• Kick Off Your Shoes Event
• Peer Employment Training
• NAMI Free Family to Family Classes
• Notice t IRIS Users
• NC TOPPS
• Records Retention Requirements

June 18, 2010: Word File or PDF

• Social Networking
• SAR Reminders
• JFK Alcohol & Drug Abuse Treatment Center
• Medicare
• Peer Employment Training
• IRIS Updates
• Records Retention Requirements

June 11, 2010: Word File or PDF

• SAR Reminders
• JFK Alcohol & Drug Abuse Treatment Center
• Records Retention Requirements
• Peer Employment Training
• IRIS Updates
• Rate Reduction for CST
• Neil Dobbins Center/CSU Update
  

June 4, 2010: Word File or PDF

• IRIS Tips
• Rate Reduction for CST
• Managing CCIS Accounts
• Having Problems with CCIS
• State Hospital Admission Flowchart
• Neil Dobbins Center/CSU Update
  

May 28, 2010: Word File or PDF

• Managing CCIS Accounts
• Having Problems with CCIS
• State Hospital Admission Flowchart
• Medicare/Medicaid Insurance
• Neil Dobbins Center/CSU Update

May 21, 2010: Word File or PDF

• AFL Provider Information
• State Hospital Admission Flowchart
• Medicare/Medicaid Insurance
• Neil Dobbins Center/CSU Update
• IRIS
• Rowe Lifetime Achievement Award

May 14, 2010: Word File or PDF

• AFL Provider Information
• Crisis Continuum
• IRIS
• Yancey County Community Forum
• Rowe Lifetime Achievement Award
• Housing Roundtable
• Training Opportunities

May 7, 2010: Word File or PDF

• Crisis Continuum
• Knowing the status of your SAR
• Medicaid Billing Information
• Yancey County Community Forum
• Rowe Lifetime Achievement Award
• Training Opportunities

April 30, 2010: Word File or PDF

• Updates on CMH Service Grids
• Knowing the status of your SAR
• Medicaid Billing Information
• IRIS set to go Live
• Yancey County Community Forum
• Rowe Lifetime Achievement Award
• Training Opportunities

April 23, 2010: Word File or PDF

• In Loving Memory
• Having Trouble with CCIS?
• Yancey County Community Forum
• Rowe Lifetime Achievement Award
• What's New with NC TOPPS?
• Training Opportunities

April 16, 2010: Word File or PDF

• Transylvania County Community Forum
• Yancey County Community Forum
• Rowe Lifetime Achievement Award
• What's New with NC TOPPS?
• Training Opportunities

April 9, 2010: Word File or PDF

• Waiver FAQ's
• IRIS Update
• Children's Mental Health

April 1, 2010: Word File or PDF

• Waiver FAQ's
• Accessing the Crisis Continuum of Care
• IRIS Update
• Children's Mental Health

March 26, 2010: Word File or PDF

• Accessing Crisis Continuum
• Report Deadlines
• ACR Form Updates
• Emailing PHI Reminder

March 19, 2010: Word File or PDF

• Madison County Community Forum
• ACR Form Updates
• Emailing PHI Reminder

March 12, 2010: Word File or PDF

• Madison County Community Forum
• ACR Form Updates
• Managing CCIS Accounts
• MAHEC Face-It Project

March 5, 2010: Word File or PDF

• Madison County Community Forum
• Managing CCIS Accounts
• NC TOPPs Notes
• DMA Billing Correction
• MAHEC Face-It Project

February 26, 2010: Word File or PDF

• YanceyCounty Community Forum
• Mental Health First Aid Training
• NC TOPPs Notes
• DMA Billing Correction
• Direct Data Entry Billing
• MAHEC Face-It Project
• Mental Health Recovery Models

February 19, 2010: Word File or PDF

• YanceyCounty Community Forum
• Mental Health First Aid Training
• IRIS
• Direct Data Entry Billing
• Mental Health Recovery Models

February 12, 2010: Word File or PDF

• YanceyCounty Community Forum
• Monthly Limits for Targeted Case management
• IRIS
• NC TOPPs
• Mental Health First Aid Training
• Our Voice

February 5, 2010: Word File or PDF

• Polk County Community Forum
• Monthly Limits for Targeted Case management
• Child Residential Documents
• NAMI Offers Free Education for Families of Mentally Ill
• Disaster Response in WHN Areas
• NC DRN Disaster Mental Health Intervention Training

January 29, 2010: Word File or PDF

• Disaster Response in WHN Areas
• NC DRN Disaster Mental Health Intervention Training
• Child Residential Documents
• Polk County Forum
• NAMI offers Free Education for Families of Mentally Ill

January 22, 2010: Word File or PDF

• Mitchell County Forum
• Child Residential Documents
• Crisis Response for the ID/DD Consumer
• Polk County Forum
• NAMI offers Free Education for Families of Mentally Ill
• Peer Employment Training Graduation & Networking Event

January 15, 2010: Word File or PDF

• Mitchell County Forum
• IRIS Training
• Crisis Response for the ID/DD Consumer
• Polk County Forum
• NAMI offers Free Education for Families of Mentally Ill
• Peer Employment Training Graduation & Networking Event
• Revised EOB

January 8, 2010: Word File or PDF

• Crisis Response for the ID/DD Consumer
• Peer Employment Training Graduation & Networking Event
• Revised EOB

December 31, 2009: Word File or PDF

• Free Online NC Involuntary Commitment Training
• Revised EOB

2009 Newsletters

December 23, 2009: Word File or PDF

• Free Online NC Involuntary Commitment Training
• Notification of Provider Insurance Requirements
• Exceptions to CCIS Submissions
• CSTRequests for Consumers with IPRS Funding
• Billing Individual Medication Check Services for State (IPRS) Funded Consumers
• Peer Employment Training Opportunity

December 11, 2009: Word File or PDF

• Free Online NC Involuntary Commitment Training
• Notification of Provider Insurance Requirements
• Community Support Team Providers Meeting
• Updates to Web Portal for Incident Reporting - IRIS
• Revised WH Explanation of Benefits Format
• Billing Charge for Medicaid Claims Process by the LME
• Peer Employment Training Opportunity

December 4, 2009: Word File or PDF

• Attention Community Support Team Providers Meeting
• Updates to Web Portal for Incident Reporting - IRIS
• Revised WH Explanation of Benefits Format
• Billing Charge for Medicaid Claims Process by the LME
• Peer Employment Training Opportunity

November 25, 2009: Word File or PDF

• Medical Records Information
• Peer Employment Training Opportunity
• Rowe Lifetime Achievement Award Reminder

November 20, 2009: Word File or PDF

• St. Joseph's and Mission ERs Consolidate On Memorial Campus
• WHN Communication Bulletin #101 - Billing Charge for Medicaid Claims Processed by the LME
• Peer Employment Training Opportunity
• Rowe Lifetime Achievement Award Reminder

November 13, 2009: Word File or PDF

• Consumer Housing Roundtable Discussion
• DMH/DMA Implementation Update #63
• AFL Provider Meeting
• Peer Employment Training Opportunity
• Rowe Lifetime Achievement Award

November 6, 2009: Word File or PDF

• Core Elements in Responding to MH Crises
• DMH/DMA Implementation Update #63
• AFL Provider Meeting
• Peer Support Specialist Update
• Peer Employment Training Opportunity
• Rowe Lifetime Achievement Award

October30, 2009: Word File or PDF

• Juvenile Court Consults Reminders
• Managing CCIS accounts for your agency
• AFL Provider Meeting
• WHN Provider Satisfaction Survey
• Peer Employment Training Opportunity
• Rowe Lifetime Achievement Award

October23, 2009: Word File or PDF

• Accessing the Crisis Continuum of Care
• Juvenile Court Consults Reminders
• Adult MH & SA Standard Care Guidelines (Grids) for Disability Areas and Levels of Care
• Transferring a Consumer from One Provider to Another
• Reimbursement Rate Update
• Incident Response Improvement System (IRIS)
• AFL Provider Meeting
• WHN Provider Satisfaction Survey
• Rowe Lifetime Achievement Award
• Providers that employ Peer Support Specialist (PSS)

October16, 2009: Word File or PDF

• Accessing the Crisis Continuum of Care
• Standard Care Guidelines (Grids) for Disability Areas and Levels of Care
• Transferring a Consumer from One Provider to Another
• Reimbursement Rate Update
• Incident Response Improvement System (IRIS)
• WHN Provider Satisfaction Survey
• Office of Administrative Hearings (OAH) Filing Fees
• Assisting Consumers with Local Housing Applications
• Rowe Lifetime Achievement Award
• Providers that employ Peer Support Specialist (PSS)

October9, 2009: Word File or PDF

• Attention Community Support Providers
• New Medicaid Cards
• WHN Provider Satisfaction Survey
• Office of Administrative Hearings (OAH) Filing Fees
• Reimbursement Rate Update
• Knowing the status of your Service Authorization Request (SAR)
• Updated Guardianship Information
• Assisting Consumers with Local Housing Applications
• Rowe Lifetime Achievement Award
• Providers that employ Peer Support Specialist (PSS)

October2, 2009: Word File or PDF

• Reimbursement Rate Update
• Medicaid/CAP Pass-Through Claims
• IPRS request for funding reminder
• Clarification of Assessment Only Consumers
• Community Support Services Transitional Workgroup Report
• Quality Matters - IRIS Update
• Updated Guardianship Information
• Assisting Consumers with Local Housing Applications
• Review Process for Level III/IV Placements for Children

September 25, 2009: Word File or PDF

• WHN Community Forums around Budget Reductions imposed by DMH
• Assisting Consumers with Local Housing Applications
• Review Process for Level III/IV Placements for Children

September 18, 2009: Word File or PDF

• New Provider Enrollment Application

September 11, 2009: Word File or PDF

• New Provider Enrollment Application
• Guardianship Information

September 4, 2009: Word File or PDF

• IRIS Training
• Phone Line Reminder
• Accessing the Crisis Continuum
• Standard Care Guideline Grids for Disability Areas and Levels of Care
• Medicaid Changes
• Guardianship Information

August 28, 2009: Word File or PDF

• IRIS Training Rescheduled
• Phone Line Reminder
• Accessing the Crisis Continuum
• Peer Employment Training Graduation
• Standard Care Guideline Grids for Disability Areas and Levels of Care
• Medicaid Changes
• Guardianship Information
• Critical Incident Reporting Going Web via IRIS

August 21, 2009: Word File or PDF

• Additional Medicaid Changes
• Standard Care Guideline Grids for Disability Areas and Levels of Care
• Critical Incident ReportingGoing Web via IRIS

August 14, 2009: Word File or PDF

• Critical Incident Reporting Going Web via IRIS
• NC TOPPS

August 7, 2009: Word File or PDF

• CARF Accreditation
• Child Mental Health Providers
• Open House for Cross-Disability Housing Units in Spindale
• Peer Employment Training

July 31, 2009: Word File or PDF

• Case Status Determination Tools
• Effective Immediately! List of UR Forms NO LONGER REQUIRED!
• Child Mental Health Providers
• Open House for Cross-Disability Housing Units in Spindale
• Peer Employment Training

July 24, 2009: Word File or PDF

• Proposed Revisions to Enhanced Service Definitions
• Child Mental Health Providers
• Peer Employment Training

July 17, 2009: Word File or PDF

• IPRS Contract Reduction Survey
• Peer Employment Training

July 10, 2009: Word File or PDF

• Peer Employment Training

July 3, 2009: Word File or PDF

• Fiscal Year-End Billing Deadline Reminder
• New Billing Instructions for Alternative WH-Codes
• Direct Data Entry (DEE) Billing System Enhancements
• NC TOPPS Guidelines and New User Tools
• Reminder of July Report Deadlines

June 26, 2009: Word File or PDF

• Western NC Community Health Services Walk-In Crisis Center
• New Billing Instructions for Alternative WH-Codes
• Fiscal Year - End Billing Deadline
• Direct Data Entry (DDE) Billing System Enhancements
• Changes in Contractual Agreements - WHN Communication Bulletin #97
• Reminder of July Report Deadlines
• NCTOPPS reminder

June 19, 2009: Word File or PDF

• Direct Data Entry

June 12, 2009: Word File or PDF

• Communication Bulletin #95
• NC TOPPS Clarification
• First Annual NC Recovery Conference

June 5, 2009: Word File or PDF

• NC TOPP'S

May 29, 2009: Word File or PDF

• Introductory PCP
• Verbal Service Orders
• Claims Submission Deadlines
• WHN Announces Accreditation Review Dates

May 22, 2009: Word File or PDF

• Introductory PCP
• Verbal Service Orders
• Claims Submission Deadlines
• Accessing the Crisis Continuum of Care
• WHN Announces Accreditation Review Dates
• Western Regional Conference: The Power to Change Minds

May 15, 2009: Word File or PDF

• CARF Training at WHN
• Introductory PCP
• Verbal Service Orders
• System of Care
• Claims Submission Deadlines
• Accessing the Crisis Continuum of Care
• WHN Announces Accreditation Review Dates
• Western Regional Conference: The Power to Change Minds

May 8, 2009: Word File or PDF

• System Of Care
• Claims Submission Deadlines
• Medicaid NPI Deadlines
• WHN Announces Accreditation Review Dates

May 1, 2009: Word File or PDF

• Town Hall Discussions Across the State
• WHN Needs Assessment
• Mental Health Cost Report Alert
• Are You Ready for Medicaid's May 1st NPI Deadline
• NAMI's Free New Class
• Grant Opportunity
• Notice of Public Meetings For Vocational Rehabilitation State Plan

April 24, 2009: Word File or PDF

• WHN Needs Assessment
• Computer Sciences Corporation (CSC) Assumes Division of Medical Assistance (DMA) Provider Enrollment
• Community Support and Qualified Professional Service Measures
• Mental Health Cost Report Alert
• Are You Ready for Medicaid's May 1st NPI Deadline
• Grant Opportunity
• Notice of Public Meetings For Vocational Rehabilitation State Plan

April 17, 2009: Word File or PDF

• Mental Health Cost Report Alert
• Are You Ready for Medicaid's May 1st NPI Deadline
• Computer Sciences Corporation (CSE) Assumes Division of Medical Assistance (DMA) Provider Enrollment
• Housing 101 Training
• Notice of Public Meetings For Vocational Rehabilitation State Plan

April 10, 2009: Word File or PDF

• Changes in Federal Cost of Living Increase
• Housing 101 Training
• AreYou Ready For Medicaid's May 1st NPI Deadline?
• Medicaid Provider Enrollment
• Mental Health Cost Report Alert
• IPRS Basic Benefit Services
• CCIS Update
• Notice & Schedule of Public Meetings
• NAMI Annual Conference Scholarship Available
• Peer Employment Training Offers

April 3, 2009: Word File or PDF

• Mental Health Cost Report Alert
• IPRS Basic Benefit Services
• CCIS Update
• Notice & Schedule of Public Meetings for Vocational Rehabilitation State Plan
• NAMI Annual Conference Scholarship Available
• Peer Employment Training Offers

March 27, 2009: Word File or PDF

• CCIS Update
• NAMI Annual Conference
• NC Operation Military Kids (OMK)

March 20, 2009: Word File or PDF

• MHA/NC to Host MH Advocacy Training
• New PCP & Instruction Manual
• Electronic Data Submission
• NAMI Annual Conference
• NC Operation Military Kids (OMK)

March 13, 2009: Word File or PDF

• Requests for Provider Funding
• New PCP & Instruction Manual Effective 3/1/09
• Update to Clinical Coverage Policy
• Electronic Data Submission Update
• Service Gap Study
• NC Operation Military Kids (OMK)
• Free Education in Asheville For Families Who Have Individuals with Mental Illness

February 27, 2009: Word File or PDF

• Communication Bulletin #84
• DMH directions on reviewing QP% effective 3/1/09
• New PCP & Instruction Manual Effective 3/1/09
• Update to Clinical Coverage Policy
• Restrictions on Tiered 1 Community Support Billing
• Electronic Data Submission
• WHN Wants Your Input
• Free Education in Asheville For Families Who Have Individuals with Mental Illness
• NC Peer Support Specialist Employment Data Bank

February 20, 2009: Word File or PDF

• Provider Roundtable on WHN Standard of Care Grids
• Update to Clinical Coverage Policy
• Restrictions on Tiered 1 Community Support Billing
• Electronic Data Submission
• WHN Wants Your Input
• Free Education in Asheville For Families Who Have Individuals with Mental Illness
• NC Peer Support Specialist Employment Data Bank

February13, 2009: Word File or PDF

• WHN Wants Your Input
• Restrictions on Tiered 1 Community Support Billing
• Electronic Data Submission
• NC Peer Support Specialist Employment Data Bank

February 6, 2009: Word File or PDF

• Electronic Data Submission
• WHN Benefit Changes
• NC Peer Support Specialist Employment Data Bank

January 30, 2009: Word File or PDF

• NC Topps Tips and Updates
• Resources For Veterans
• Developmental Disability Services
• Electronic Data Submission
• WHN Benefit Changes

January 16, 2009: Word File or PDF

• PCP Format and Instruction Manual Update
• Financial Security Solutions

January 9, 2009: Word File or PDF

• DMH Posts Revised POC Policy and Procedure
• Peer Employment Training
• Available Housing

January 2, 2009: Word File or PDF

• Mission Psychiatry Services
• Peer Employment Training

November 26, 2008: Word File or PDF

November21, 2008: Word File or PDF

• Peer Support Specialist TrainingMH Cost Reporting Extention
• Deaf and Hard of Hearing Interpretation
• Cognitive Behavior Therapy
• Board Requirements for Nurse Practitioners & Physician Assistants
• IPRS Request for Funding
• Crisis Continuum of Care Providers Working with Residents of Adult Care Facilities
• Peer Support Specialist Training
• Update #50

November14, 2008: Word File or PDF

• Mental Health Cost Reporting Extension
• Deaf and Hard of Hearing Interpretation
• Intensive Training in Cognitive Behavioral Therapy
• NAMI Sponsored Event
• Board Requirements
• IPRS Requests for Funding
• Peer Support Specialist Training Opportunity

November7, 2008: Word File or PDF

• Discount and Free Services from Urgent Care
• Residents of Adult Care Facilities
• Peer Support Specialist Training Opportunity
• Monitoring Corner Update

October 31, 2008: Word File or PDF

• Rutherford/Polk Public Transit Workshop
• NAMI Sponsored Event

October 3, 2008: Word File or PDF

• Rowe Lifetime Achievement Award
• The launching of WHN New Website

• Utilization Management reminders

September 26, 2008: Word File or PDF

• Rowe Lifetime Achievement Award

• News Flash! Family Fun Day, Scheduled for tomorrow Sept. 27 has been rescheduled to October 18th due to the gas shortage

September 19, 2008: Word File or PDF

• News Flash! New Contact for Authorization Questions/Inquires
• Survey for Adult Mental Health Providers
• Rowe Lifetime Achievement Award

September 12, 2008: Word File or PDF

• Attention Adult Mental Health Providers
• Rowe Lifetime Achievement Award
• NC FARO Fall Conference

September 5, 2008: Word File or PDF

• Rowe Lifetime Achievement Award
• DMA Revisions Oct. 2008
• Frequency and Extent of Monitoring (FEM)

August 29, 2008: Word File or PDF

• SAIOP for Adolescents
• Community Forums of the Access Project
• IS/QM News - Quality matters
• Community & Consumer Happenings
• Rowe Lifetime Achievement Award
• Health Assessment Survey
• Completing the Disability Determination Questionnaire

August 22, 2008: Word File or PDF

• Rowe Lifetime Achievement Award
• Health Assessment Survey

June 13, 2008: Word File or PDF

• Dual Recovery Anonymous
• Uninsured Resources Website
• Monitoring of QP Services
• System of Care Training & Calendar Information

June 06, 2008: Word File or PDF

• Upcoming CMS Audits
• Utilization Management - Getting a Case Number
• Claims & Reimbursement - 837 with NPI, NPI Training Schedule
• Buncombe County Special Needs Registry

May 16, 2008: Word File or PDF

• Claims and Reimbursement News - NPI Edits
• Hospital Diversion Sites
• NCTOPPS Information
• SOAR (Sisters Overcoming Abusive Relationships) Caucus Meeting

May 09, 2008: Word File or PDF File

• Monitoring of Qualified Professions (QP) Service
• Grand Opening Ceremony for the Crisis Stabilization Unit
• Claims and Reimbursement News
• Neil Dobbins Center - Crisis Stabilization Unit Admission Procedure
• WHN Service Gap Study
• Consumer Run Business Event

May 02, 2008: Word File or PDF File

• Claims and Reimbursement News
• Coordination Of Care Task Force
• Upcoming Event

April 25, 2008: Word File or PDF File

• Next Step Recovery 2nd Annual Golf Tournament
• Claims & Reimbursement
• Consumer Run Business Event

April 18, 2008: Word File or PDF File

• State Funded - Timely Filing Edit
• Working for your Future

April 11, 2008: Word File or PDF File

• NC TOPPS Guidelines
• NPI Implementation Training
• State Funded – Timely Filing Edit
• Access/Utilization Management Information

April 4, 2008: Word File or PDF File

• Polk County Wellness Coalition Announcement
• Jail Assessment and Coordination Codes
• State Funded-Timely Filing Edit
• Upcoming Trainings, Meetings and Events

March 28, 2008: Word File or PDF File

• Claim Submissions Information
• Uninsured Resource for Buncombe County
• Authorization Data
• Upcoming Trainings / Meetings

March 21, 2008: Word File or PDF File

• Access Dept Reminder: Providers should use 225-2785
• NC TOPPS News
• National Core Indicators Study
• Critical Incident Reporting
• Upcoming Trainings / Meetings

March 14, 2008: Word File or PDF File

• Rutherford County is seeking requests for grant proposals in the area of Behavioral Health
• Services Management: SAIOP News
• Rejected SAR Reminder
• Authorization Data
• Upcoming Trainings / Meetings

March 7, 2008: Word File or PDF File

• New Leadership Team Set for Mental Health, Developmental Disabilities, and Substance Abuse Services
• Monitoring Corner
• National Provider Identification (NPI)
• Integrated Dual Diagnosis Treatment (IDDT)
• Authorization Data
• Upcoming Trainings / Meetings

February 29, 2008: Word File or PDF File

• Special Bulletin from the DMA to Check Medicaid Eligibility
• Authorization Data
• Upcoming Trainings / Meetings

February 22, 2008: Word File or PDF File

• Community & Consumer Happenings - NAMI and More
• Authorization Data
• Upcoming Events and Trainings
• The Monitoring Corner

February 15, 2008: Word File or PDF File

• Updates to the Monitoring Corner
• Crisis Continuum/Care Coordination (CC)
• Authorization Data
• Upcoming Events and Trainings
• Helpful Links

February 8, 2008: Word File or PDF File

• DMA Enrollment Application Update
• Therapeutic Foster Care Crisis Beds for Children
• Upcoming Events and Trainings
• Helpful Links

January 25, 2008: Word File or PDF File

• WHN Welcomes New Employees
• Meet the Monitoring Unit
• Upcoming Trainings
• Community & Consumer Happenings

January 18, 2008: Word File or PDF File

• Court Orders
• Introduction to the Monitoring Unit

2007 Newsletters

November 16, 2007: Number 103

• Happy Thanksgiving!
• Changes Within Western Highlands

November 9, 2007: Number 102

• WHO Does WHAT in this SYSTEM?

October 5, 2007: Number 101

• Some tips about the SAR!
• Something we've noticed...
• NEW PHONE NUMBERS
• Basic Benefit
• A Final Note

October 1, 2007: Number 100

• Updated Grids!
• Division Changes to PCP and Accessing Services
• WESTERN HIGHLANDS POLICY ABOUT PROTECTION OF PATIENT INFORMATION

September 7, 2007: Number 99

• For New Consumers, the Process Starts with Access
• General Notes to Consider...
• Electronic Entry of SARs is Coming!
• New UR Guidelines Coming for State Funds!
• New Telephone Numbers for Providers!

July 20, 2007: Number 98

• Western Highlands Network Announces An Initiative to Facilitate Monitoring for Metabolic Syndrome

June 29, 2007: Number 97

• A few reminders about PCPs revisions and rules...
• Lost in the mail LONs?
• SFY08 Purchase for Service Contracts
• Coming Soon: Western Highlands Website Survey

May 18: 2007: Number 96

• CASES MUST BE OPENED BEFORE COMMUNITY SUPPORT BEGINS!

April 27, 2007: Number 95

• Update on New Vistas/Mountain Laurel Medical Records

April 13, 2007: Number 94

• WHN Announces Updated Training Schedule

March 30, 2007: Number 93

• URGENT MESSAGE
  REGARDING National Provider Identification Numbers (NPI)!!!

March 23, 2007: Number 92

• Western Highlands Network Announces New Substance Abuse Target Population

March 16, 2007: Number 91

• News from the Community Support Audit

March 9, 2007: Number 90

• Back By Popular Demand
  More Answers to Frequently Asked Questions!

March 2, 2007: Number 89

• So What Do You Mean When You Say Recovery?

February 23, 2007: Number 88

• Western Highlands Network Announces New Federal Poverty Guidelines

February 16, 2007: Number 87

• Work Smarter Not Harder! Answers to some Frequently Asked Questions

February 9, 2007: Number 86

• Western Highlands Announces Upcoming Training Opportunities, a Quick Reminder Regarding Pended SARS, and an Update on Value Options.

February 2, 2007: Number 85

• Western Highlands Network Announces Best Practice Guidelines for Consumer Follow-up and an Additional Training Opportunity

January 26, 2007: Number 84

• Western Highlands Network Relaxes Requirement for SA Intensive Outpatient Programs

January 19, 2007: Number 83

• Update on PCPs and the NVML Transition

January 5, 2007: Number 82

• Update on Children’s Residential Room and Board Rates…
  Get the details!

2006 Newsletters

December 29, 2006: Number 81

• Happy Birthday WHN, plus a few facts on services provided
• Holiday Schedule

December 22, 2006: Number 80

• NC Health Choice Recognizes Targeted Case Management for Children

December 16, 2006: Number 79

• Western Highlands Network Announces Lifting of 60-day Timely Filing Edit

December 8, 2006: Number 78

• WHN Announces New Policy for Electronic Claims Effective July 1, 2007

December 1,2006: Number 77

• How Can I Become a More Culturally Competent Clinician?

November 17, 2006: Number 76

• WHN Announces New Child/Adolescent Hospital Liaison

November 3, 2006: Number 75

• New Vista/Mountain Laurel Transition Information

October 27, 2006: Number 74

• An Urgent Message from Anne Doucette,
  Director of Provider and Consumer Relations

October 20, 2006: Number 73

• WHN Announces Training Opportunities

October 13, 2006: Number 72

• Back to the Basics in Adult Mental Health…Sometimes What You See Can Be Misleading!

October 6, 2006: Number 71

• New state-required Screening, Triage and Referral (STR) and PCP Admission forms required by the state for the Access and registration system

September 29, 2006: Number 70

• New Vistas Mountain Laurel Announces Closing Date

September 22, 2006: Number 69

• WHN Announces Streamlined Process for IPRS Funded SA IOP Authorizations

September 15, 2006: Number 68

• A few friendly reminders regarding the use of the new PCP format

September 8, 2006: Number 67

• Guidelines for Medical/Psychiatric Consultation and a Quick Reminder about Respite

August 25, 2006: Number 66

• Follow-up On Outpatient Commitments: The Good, The Bad, and The Required

August 18, 2006: Number 65

• A Few Reminders Regarding Value Options Authorizations

August 11, 2006: Number 64

• Western Highlands Network Provides Additional Clarification on Community Support and Mobile Crisis Team Services

August 4, 2006: Number 63

• New Features Now Available on WHN Website
• WHN Provider Survey Open until 8/14/06

July 28, 2006: Number 62

• A Few Words About Service Authorization Requests, Progress Towards Goals, Value Options and Incident Reporting...
• Please participate in the Provider Survey, open until 8/14/06

July 21, 2006: Number 61

• Important Information Coming With July Medicaid Cards
• A Quick Reminder on Accessing the Officer of the Day

July 14, 2006: Number 60

• Western Highlands Network Announces Provider Satisfaction Survey Now Available on the Web!
• Extra Extra... Value Options Forum on requesting CAP-MR/DD services through their agency.
• CBS to CAP-MR/DD Update
• And now a word about H-codes and Value Options...

July 7, 2006: Number 59

• Western Highlands Network Announces Additional Implementation Guidelines for Diagnostic Assessment

June 30, 2006: Number 58

• Western Highlands Network Announces Clarification on the Use Mobile Crisis Management, First Responder, and Community Support Services

June 23, 2006: Number 57

• Western Highlands Announces New Target Population
• A Reminder for CAP-MR/DD Providers

June 16, 2006: Number 56

• Western Highlands Network Announces Change in Substance Abuse Intensive Outpatient Authorization Procedure

June 9, 2006: Number 55

• Western Highlands Network Receives Additional Clarification Regarding the Implementation of the New PCP Format

May 26, 2006: Number 54

• Western Highlands Network Provides Additional Information For EPSDT Funds

May 19, 2006: Number 53

• Value Options Announces Transition Dates for Medicaid Authorizations

May 12, 2006: Number 52

• Community Support and Targeted Case Management. Which service do I use?

May 5, 2006: Number 51

• Case Responsible Transfer Procedure
• Consumer Transfer Notification and Consent Form (PDF)

April 28, 2006: Number 50

• Western Highlands Provides Additional Clarification on Diagnostic Assessment

April 21, 2006: Number 49

• Let's Review...The Out of Catchment Medicaid Procedure

April 7, 2006: Number 48

• So What do you mean by Medical Necessity?

March 31, 2006: Number 47

• NC Division of MH/DD/SAS Announces Cross Walk of Social Worker Roles in New Service Definitions

March 24, 2006: Number 46

• WHN Announces New Child/Adolescent Hospital Liaison

March 17, 2006: Number 45

• WHN Announces Revised Criteria for Assertive Outreach

March 10, 2006: Special Edition

• WHN Announces Cross Walk of CBS and Case Management to Community Support

March 10, 2006: Number 44

• Provider Responsibilities as the First Responder to Consumer Crisis

March 3, 2006: Number 43

• WHN announces new Service Authorization and Utilization Review documents!

February 24, 2006: Number 42

• I have a request outside of the Standard Care Guidelines, What do I do?

February 17, 2006: Number 41

• Requests for the new Service Definitions may be submitted starting February 17, 2006

February 10, 2006: Number 40

• Attention All Case Managers Who Serve Consumers With Developmental Disabilities!

February 3, 2006: Number 39

• CPT Code Changes for 2006!
• Update on Retroactive Authorizations

January 27, 2006: Number 38

• Authorization and Reimbursement for CMSED Residential Treatment Room and Board.

January 20, 2006: Number 37

• New Crisis Planning Worksheet for Providers and Families now available on the WEB!
• A Few Quick Reminders

January 13, 2006: Number 36

• New and Enhanced Service Definitions have been approved!
• A Few Quick Reminders

January 6, 2006: Number 35

• Happy New Year from Western Highlands Network!
• A Few Quick Reminders

2005 Newsletters

December 16, 2005: Number 34

• When to Step Down or Not to Step Down, That is the Question!
• A Few Quick Reminders

December 9, 2005: Number 33

• Coordination of Benefits and Third Party Liability... What's it all about?
• A Few Quick Reminders

December 2,2005: Number 32

• Training Resources Available for Case Managers on the WHN Website!
• A Few Quick Reminders

November 25, 2005: Number 31

• WHN Announces "Grace Period" for November Residential Treatment Room and Board!

November 18, 2005: Number 30

• WHN Announces Target Population Worksheet Changes
• A Few Quick Reminders

November 11, 2005: Number 29

• Adult Mental Health Utilization Review Update
• A Few Other Reminders

November 4, 2005: Number 28

• A Quick Reminder About Letters of Authorizations (LOAs)
• Adult Mental Health Target Population Designations
• A Few Reminders

October 28, 2005: Number 27

• New Option for Verifying NC Health Choice Eligibility Available to Families in the Western Highlands Network
• Feedback from the Division of MH/DD/SAS Audit
• A Few Reminders... Effective November 1

October 21, 2005: Number 26

• Crisis Continuum Services for Children and Adolescents
• Respite Authorizations

October 14, 2005: Number 25

• Planning for Crisis: The Time is NOW!
• What do I do?
• A few other reminders
• Coming Next Week: The Continuum of Crisis services available to children and adolescents in the WHN network!

October 7, 2005: Number 24

• My consumer has Medicaid active to a county outside of the WHN catchment area!
• What happens now?
• A few other reminders

September 30, 2005: Number 23

• Help! It's Friday and I Have an Urgent Request!
• What Should I Do?
• A few other reminders

September 23, 2005: Number 22

• Help! I need more units authorized!
• What Should I Do?
• Update on OTRs

September 16, 2005: Number 21

• Information Regarding Hurricane Katrina Evacuees
• What Should I Do?
• Continuity of Care
• New Director of Services Management Department at WHN

September 9, 2005: Number 20

• What do I do for my consumer who is turning 18?

September 2, 2005: Number 19

• It's Endorsement Time!

August 26, 2005: Number 18

• Help Us Service You Better!

August 19, 2005: Number 17

• End the Frustration of Pended SARs!!
• New SAR Proposed

August 12, 2005: Number 16

• Friday Tidbits
• Providers Putting Consumers First - Thank You!

August 5, 2005: Number 15

• Take the Hassle Out of Getting Residential Services Approved!
• "I Don't Know Which Provider to Seek Authorization For"

July 29, 2005: Number 14

• What Are 3 Often-Overlooked Elements of the PCP?

July 22, 2005: Number 13

• "Standard Care" Makes Authorizations Easier
• Implementation of CAP Waiver

July 15, 2005: Number 12

• "You've Got to be Kidding about This NO Retro Thing!"
• Why
• The Rule and Exceptions

July 12, 2005: Number 11

• Temporary Respite Benefits Defined for 2005-06

July 8, 2005: Number 10

• "Tracking SARs is a Pain; I Have a Caseload of 120"
• How to Use the Tracking Sheet

July 1, 2005: Number 9

• IPRS Target Population Primer - Part 2
• Pended SARS Will Not Be Automatically Denied

June 24, 2005: Number 8

• IPRS Target Population Primer - Part 1

June 17, 2005: Number 7

• Submitting Information to the LME
• When a Consumer Changes Case-Responsible Agencies

June 10, 2005: Number 6

• Your Letter of Authorization (LOA) Will Look Different
• New and Improved OTR!

June 3, 2005: Number 5

• Revised Provider Choice Policy
• Resources on the Web!
• Important Policy About Pended SARs

May 27, 2005: Number 4

• NO More Administrative Denials!
• IPRS Target Population Policy
• Quiz Question of the Week
• Age 3-5 Services
• Are You Reading This Newsletter???

May 20, 2005: Number 3

• 3 Ways to Avoid Pended SARs
• Diagnoses: The Devil is in the Details!
• Your Responsibility for UR

May 13, 2005: Number 2

• Good News About Sending In SARs
• Send Us Your Post-June 30 SARs
• Retro May Be "In", But Not at the LME

May 6, 2005: Number 1

• Staying In Touch With Providers
• New Guidelines for Person-Centered Plans
• What To Do When Consumers Change Providers

---

Add this page to your favorite Social Bookmarking websites