May 15, 2009:  Word File or PDF

• CARF Training at WHN
• Introductory PCP
• Verbal Service Orders
• System of Care
• Claims Submission Deadlines
• Accessing the Crisis Continuum of Care
• WHN Announces Accreditation Review Dates
• Western Regional Conference:  The Power to Change Minds

May 8, 2009:  Word File or PDF

• System Of Care
• Claims Submission Deadlines
• Medicaid NPI Deadlines
• WHN Announces Accreditation Review Dates

May 1, 2009:  Word File or PDF

• Town Hall Discussions Across the State
• WHN Needs Assessment
• Mental Health Cost Report Alert
• Are You Ready for Medicaid's May 1st NPI Deadline
• NAMI's Free New Class
• Grant Opportunity
• Notice of Public Meetings For Vocational Rehabilitation State Plan

April 24, 2009:  Word File or PDF

•  WHN Needs Assessment
• Computer Sciences Corporation (CSC) Assumes Division of Medical Assistance (DMA) Provider Enrollment
• Community Support and Qualified Professional Service Measures
• Mental Health Cost Report Alert
• Are You Ready for Medicaid's May 1st NPI Deadline
• Grant Opportunity
• Notice of Public Meetings For Vocational Rehabilitation State Plan

 April 17, 2009:  Word File or PDF  

•  Mental Health Cost Report Alert
• Are You Ready for Medicaid's May 1st NPI Deadline
• Computer Sciences Corporation (CSE) Assumes Division of Medical Assistance (DMA) Provider Enrollment
• Housing 101 Training     
• Notice of Public Meetings For Vocational Rehabilitation State Plan

April 10, 2009:  Word File or PDF

• Changes in Federal Cost of Living Increase
• Housing 101 Training
• Are You Ready For Medicaid's May 1st NPI Deadline?
• Medicaid Provider Enrollment
• Mental Health Cost Report Alert
• IPRS Basic Benefit Services
• CCIS Update
• Notice & Schedule of Public Meetings
• NAMI Annual Conference Scholarship Available
• Peer Employment Training Offers

April 3, 2009:  Word File or PDF

• Mental Health Cost Report Alert
• IPRS Basic Benefit Services
• CCIS Update
• Notice & Schedule of Public Meetings for Vocational Rehabilitation State Plan
• NAMI Annual Conference Scholarship Available
• Peer Employment Training Offers

March 27, 2009:  Word File or PDF

• CCIS Update
• NAMI Annual Conference
• NC Operation Military Kids (OMK)

March 20, 2009:  Word File or PDF

• MHA/NC to Host MH Advocacy Training
• New PCP & Instruction Manual
• Electronic Data Submission
• NAMI Annual Conference
• NC Operation Military Kids (OMK)

March 13, 2009:  Word File or PDF

• Requests for Provider Funding
• New PCP & Instruction Manual Effective 3/1/09
• Update to Clinical Coverage Policy
• Electronic Data Submission Update
• Service Gap Study
• NC Operation Military Kids (OMK)
• Free Education in Asheville for Families Who Have Individuals with Mental Illness

February 27, 2009:  Word File or PDF

• Communication Bulletin #84
• DMH directions on reviewing QP% effective 3/1/09
• New PCP & Instruction Manual Effective 3/1/09
• Update to Clinical Coverage Policy
• Restrictions on Tiered 1 Community Support Billing
• Electronic Data Submission
• WHN Wants Your Input
• Free Education in Asheville For Families Who Have Individuals with Mental Illness
• NC Peer Support Specialist Employment Data Bank

February 20, 2009:  Word File or PDF

• Provider Roundtable on WHN Standard of Care Grids
• Update to Clinical Coverage Policy
• Restrictions on Tiered 1 Community Support Billing
• Electronic Data Submission
• WHN Wants Your Input
• Free Education in Asheville For Families Who Have Individuals with Mental Illness
• NC Peer Support Specialist Employment Data Bank

February 13, 2009:  Word File or PDF

• WHN Wants Your Input
• Restrictions on Tiered 1 Community Support Billing
• Electronic Data Submission
• NC Peer Support Specialist Employment Data Bank

February 6, 2009:  Word File or PDF

• Electronic Data Submission
• WHN Benefit Changes
• NC Peer Support Specialist Employment Data Bank

January 30, 2009:  Word File or PDF

• NC Topps Tips and Updates
• Resources For Veterans
• Developmental Disability Services
• Electronic Data Submission
• WHN Benefit Changes

January 16, 2009:  Word File or PDF

• PCP Format and Instruction Manual Update
• Financial Security Solutions   

January 9, 2009:  Word File or PDF

• DMH Posts Revised POC Policy and Procedure
• Peer Employment Training
• Available Housing

 January 2, 2009:  Word File or PDF

• Mission Psychiatry Services
• Peer Employment Training

November 26, 2008:  Word File or PDF

November 21, 2008:  Word File or PDF 

• Peer Support Specialist Training MH Cost Reporting Extention    
• Deaf and Hard of Hearing Interpretation
• Cognitive Behavior Therapy
• Board Requirements for Nurse Practitioners & Physician Assistants
• IPRS Request for Funding
• Crisis Continuum of Care Providers Working with Residents of Adult Care Facilities
• Peer Support Specialist Training
• Update #50    

 November 14, 2008:  Word File or PDF

• Mental Health Cost Reporting Extension
• Deaf and Hard of Hearing Interpretation
• Intensive Training in Cognitive Behavioral Therapy
• NAMI Sponsored Event
• Board Requirements
• IPRS Requests for Funding
• Peer Support Specialist Training Opportunity

November 7, 2008:  Word File or PDF

• Discount and Free Services from Urgent Care
• Residents of Adult Care Facilities
• Peer Support Specialist Training Opportunity
• Monitoring Corner Update

October 31, 2008:  Word File or PDF

• Rutherford/Polk Public Transit Workshop
• NAMI Sponsored Event 

October 3, 2008:  Word File or PDF

• Rowe Lifetime Achievement Award
• The launching of WHN New Website

• Utilization Management reminders

September 26, 2008:  Word File or PDF

• Rowe Lifetime Achievement Award

• News Flash! Family Fun Day, Scheduled for tomorrow Sept. 27 has been rescheduled to October 18th due to the gas shortage 

September 19, 2008: Word File or PDF  

• News Flash! New Contact for Authorization Questions/Inquires
• Survey for Adult Mental Health Providers
• Rowe Lifetime Achievement Award

 September 12, 2008: Word File or PDF

• Attention Adult Mental Health Providers
• Rowe Lifetime Achievement Award
• NC FARO Fall Conference

 September 5, 2008: Word File or PDF

• Rowe Lifetime Achievement Award
• DMA Revisions Oct. 2008
• Frequency and Extent of Monitoring (FEM)

August 29, 2008: Word File or PDF

• SAIOP for Adolescents
• Community Forums of the Access Project
• IS/QM News - Quality matters
• Community & Consumer Happenings
• Rowe Lifetime Achievement Award
• Health Assessment Survey
• Completing the Disability Determination Questionnaire

August 22, 2008:  Word File or PDF

• Rowe Lifetime Achievement Award
• Health Assessment Survey

 June 13, 2008: Word File or PDF

• Dual Recovery Anonymous
• Uninsured Resources Website
• Monitoring of QP Services
• System of Care Training & Calendar Information

June 06, 2008: Word File or PDF

• Upcoming CMS Audits
• Utilization Management - Getting a Case Number
• Claims & Reimbursement - 837 with NPI, NPI Training Schedule
• Buncombe County Special Needs Registry

 May 16, 2008: Word File or PDF

• Claims and Reimbursement News - NPI Edits
• Hospital Diversion Sites
• NCTOPPS Information
• SOAR (Sisters Overcoming Abusive Relationships) Caucus Meeting

 May 09, 2008: Word File or PDF File

• Monitoring of Qualified Professions (QP) Service
• Grand Opening Ceremony for the Crisis Stabilization Unit
• Claims and Reimbursement News
• Neil Dobbins Center - Crisis Stabilization Unit Admission Procedure
• WHN Service Gap Study
• Consumer Run Business Event

May 02, 2008: Word File or PDF File

• Claims and Reimbursement News
• Coordination Of Care Task Force
• Upcoming Event

April 25, 2008: Word File or PDF File

• Next Step Recovery 2nd Annual Golf Tournament
• Claims & Reimbursement
• Consumer Run Business Event

April 18, 2008: Word File or PDF File

• State Funded - Timely Filing Edit
• Working for your Future

April 11, 2008: Word File or PDF File

• NC TOPPS Guidelines
• NPI Implementation Training
• State Funded – Timely Filing Edit
• Access/Utilization Management Information

April 4, 2008: Word File or PDF File

• Polk County Wellness Coalition Announcement
• Jail Assessment and Coordination Codes
• State Funded-Timely Filing Edit
• Upcoming Trainings, Meetings and Events

March 28, 2008: Word File or PDF File

• Claim Submissions Information
• Uninsured Resource for Buncombe County
• Authorization Data
• Upcoming Trainings / Meetings

March 21, 2008: Word File or PDF File

• Access Dept Reminder: Providers should use 225-2785
• NC TOPPS News
• National Core Indicators Study
• Critical Incident Reporting
• Upcoming Trainings / Meetings

March 14, 2008: Word File or PDF File

• Rutherford County is seeking requests for grant proposals in the area of Behavioral Health
• Services Management: SAIOP News
• Rejected SAR Reminder
• Authorization Data
• Upcoming Trainings / Meetings

March 7, 2008: Word File or PDF File

• New Leadership Team Set for Mental Health, Developmental Disabilities, and Substance Abuse Services
• Monitoring Corner
• National Provider Identification (NPI)
• Integrated Dual Diagnosis Treatment (IDDT)
• Authorization Data
• Upcoming Trainings / Meetings

February 29, 2008: Word File or PDF File

• Special Bulletin from the DMA to Check Medicaid Eligibility
• Authorization Data
• Upcoming Trainings / Meetings

February 22, 2008: Word File or PDF File

• Community & Consumer Happenings - NAMI and More
• Authorization Data
• Upcoming Events and Trainings
• The Monitoring Corner

February 15, 2008: Word File or PDF File

• Updates to the Monitoring Corner
• Crisis Continuum/Care Coordination (CC)
• Authorization Data
• Upcoming Events and Trainings
• Helpful Links

February 8, 2008: Word File or PDF File

• DMA Enrollment Application Update
• Therapeutic Foster Care Crisis Beds for Children
• Upcoming Events and Trainings
• Helpful Links

January 25, 2008: Word File or PDF File

• WHN Welcomes New Employees
• Meet the Monitoring Unit
• Upcoming Trainings
• Community & Consumer Happenings

January 18, 2008: Word File or PDF File

• Court Orders
• Introduction to the Monitoring Unit

Number 103: 11/16/2007

• Happy Thanksgiving!
• Changes Within Western Highlands

Number 102: 11/09/2007

• WHO Does WHAT in this SYSTEM?

Number 101: 10/05/2007

• Some tips about the SAR!
• Something we've noticed...
• NEW PHONE NUMBERS
• Basic Benefit
• A Final Note

Number 100: 10/01/2007

• Updated Grids!
• Division Changes to PCP and Accessing Services
• WESTERN HIGHLANDS POLICY ABOUT PROTECTION OF PATIENT INFORMATION

Number 99: 9/07/2007

• For New Consumers, the Process Starts with Access
• General Notes to Consider...
• Electronic Entry of SARs is Coming!
• New UR Guidelines Coming for State Funds!
• New Telephone Numbers for Providers!

Number 98: 7/20/2007

• Western Highlands Network Announces An Initiative to Facilitate Monitoring for Metabolic Syndrome

Number 97: 6/29/2007

• A few reminders about PCPs revisions and rules...
• Lost in the mail LONs?
• SFY08 Purchase for Service Contracts
• Coming Soon: Western Highlands Website Survey

Number 96: 5/18/2007

• CASES MUST BE OPENED BEFORE COMMUNITY SUPPORT BEGINS!

Number 95: 4/27/2007

• Update on New Vistas/Mountain Laurel Medical Records

Number 94: 4/13/2007

• WHN Announces Updated Training Schedule

Number 93: 3/30/2007

• URGENT MESSAGE
  REGARDING National Provider Identification Numbers (NPI)!!!
  

Number 92: 3/23/2007

• Western Highlands Network Announces New Substance Abuse Target Population

Number 91: 3/16/2007

• News from the Community Support Audit

Number 90: 3/9/2007

• Back By Popular Demand
  More Answers to Frequently Asked Questions!
  

Number 89: 3/2/2007

• So What Do You Mean When You Say Recovery?

Number 88: 2/23/2007

• Western Highlands Network Announces New Federal Poverty Guidelines

Number 87: 2/16/2007

• Work Smarter Not Harder! Answers to some Frequently Asked Questions
  

Number 86: 2/9/2007

• Western Highlands Announces Upcoming Training Opportunities, a Quick Reminder Regarding Pended SARS, and an Update on Value Options.

Number 85: 2/2/2007

• Western Highlands Network Announces Best Practice Guidelines for Consumer Follow-up and an Additional Training Opportunity

Number 84: 1/26/2007

• Western Highlands Network Relaxes Requirement for SA Intensive Outpatient Programs

Number 83: 1/19/2007

• Update on PCPs and the NVML Transition

Number 82: 1/5/2007

• Update on Children’s Residential Room and Board Rates…
  Get the details!

Number 81: 12/29/2006

• Happy Birthday WHN, plus a few facts on services provided
• Holiday Schedule

Number 80: 12/22/2006

• NC Health Choice Recognizes Targeted Case Management for Children

Number 79: 12/15/2006

• Western Highlands Network Announces Lifting of 60-day Timely Filing Edit
  

Number 78: 12/8/2006

• WHN Announces New Policy for Electronic Claims Effective July 1, 2007

Number 77: 12/1/2006

• How Can I Become a More Culturally Competent Clinician?

Number 76: 11/17/2006

• WHN Announces New Child/Adolescent Hospital Liaison

Number 75: 11/3/2006

• New Vista/Mountain Laurel Transition Information

Number 74: 10/27/2006

• An Urgent Message from Anne Doucette,
  Director of Provider and Consumer Relations
  

Number 73: 10/20/2006

• WHN Announces Training Opportunities

Number 72: 10/13/2006

• Back to the Basics in Adult Mental Health…Sometimes What You See Can Be Misleading!
  

Number 71: 10/6/2006

• New state-required Screening, Triage and Referral (STR) and PCP Admission forms required by the state for the Access and registration system

Number 70: 9/29/2006

• New Vistas Mountain Laurel Announces Closing Date

Number 69: 9/22/2006

• WHN Announces Streamlined Process for IPRS Funded SA IOP Authorizations

Number 68: 9/15/2006

• A few friendly reminders regarding the use of the new PCP format

Number 67: 9/8/2006

• Guidelines for Medical/Psychiatric Consultation and a Quick Reminder about Respite

Number 66: 8/25/2006

• Follow-up On Outpatient Commitments: The Good, The Bad, and The Required

Number 65: 8/18/2006

• A Few Reminders Regarding Value Options Authorizations

Number 64: 8/11/2006

• Western Highlands Network Provides Additional Clarification on Community Support and Mobile Crisis Team Services

Number 63: 8/04/2006

• New Features Now Available on WHN Website
• WHN Provider Survey Open until 8/14/06

Number 62: 7/28/2006

• A Few Words About Service Authorization Requests, Progress Towards Goals, Value Options and Incident Reporting...
• Please participate in the Provider Survey, open until 8/14/06

Number 61: 7/21/2006

• Important Information Coming With July Medicaid Cards
• A Quick Reminder on Accessing the Officer of the Day

Number 60: 7/14/2006

• Western Highlands Network Announces Provider Satisfaction Survey Now Available on the Web!
• Extra Extra... Value Options Forum on requesting CAP-MR/DD services through their agency.
• CBS to CAP-MR/DD Update
• And now a word about H-codes and Value Options...

Number 59: 7/07/2006

• Western Highlands Network Announces Additional Implementation Guidelines for Diagnostic Assessment

Number 58: 6/30/2006

• Western Highlands Network Announces Clarification on the Use Mobile Crisis Management, First Responder, and Community Support Services

Number 57: 6/23/2006

• Western Highlands Announces New Target Population
• A Reminder for CAP-MR/DD Providers

Number 56: 6/16/2006

• Western Highlands Network Announces Change in Substance Abuse Intensive Outpatient Authorization Procedure

Number 55: 6/09/2006

• Western Highlands Network Receives Additional Clarification Regarding the Implementation of the New PCP Format

Number 54: 5/26/2006

• Western Highlands Network Provides Additional Information For EPSDT Funds

Number 53: 5/19/2006

• Value Options Announces Transition Dates for Medicaid Authorizations

Number 52: 5/12/2006

• Community Support and Targeted Case Management. Which service do I use?

Number 51: 5/05/2006

• Case Responsible Transfer Procedure
• ConsumerTransfer Notification and Consent Form (PDF)

Number 50: 4/28/2006

• Western Highlands Provides Additional Clarification on Diagnostic Assessment

Number 49: 4/21/2006

• Let's Review...The Out of Catchment Medicaid Procedure

Number 48: 4/07/2006

• So What do you mean by Medical Necessity?

Number 47: 3/31/2006

• NC Division of MH/DD/SAS Announces Cross Walk of Social Worker Roles in New Service Definitions

Number 46: 3/24/2006

• WHN Announces New Child/Adolescent Hospital Liaison

Number 45: 3/17/2006

• WHN Announces Revised Criteria for Assertive Outreach

Special Edition: 3/10/2006

• WHN Announces Cross Walk of CBS and Case Management to Community Support

Number 44: 3/10/2006

• Provider Responsibilities as the First Responder to Consumer Crisis

Number 43: 3/03/2006

• WHN announces new Service Authorization and Utilization Review documents!

Number 42: 2/24/2006

• I have a request outside of the Standard Care Guidelines, What do I do?

Number 41: 2/17/2006

• Requests for the new Service Definitions may be submitted starting February 17, 2006

Number 40: 2/10/2006

• Attention All Case Managers Who Serve Consumers With Developmental Disabilities!

Number 39: 2/03/2006

• CPT Code Changes for 2006!
• Update on Retroactive Authorizations

Number 38: 1/27/2006

• Authorization and Reimbursement for CMSED Residential Treatment Room and Board.

Number 37: 1/20/2006

• New Crisis Planning Worksheet for Providers and Families now available on the WEB!
• A Few Quick Reminders

Number 36: 1/13/2006

• New and Enhanced Service Definitions have been approved!
• A Few Quick Reminders

Number 35: 1/06/2006

• Happy New Year from Western Highlands Network!
• A Few Quick Reminders

Number 34: 12/16/2005

• When to Step Down or Not to Step Down, That is the Question!
• A Few Quick Reminders

Number 33: 12/09/2005

• Coordination of Benefits and Third Party Liability... What's it all about?
• A Few Quick Reminders

Number 32: 12/02/2005

• Training Resources Available for Case Managers on the WHN Website!
• A Few Quick Reminders

Number 31: 11/25/2005

• WHN Announces "Grace Period" for November Residential Treatment Room and Board!

Number 30: 11/18/2005

• WHN Announces Target Population Worksheet Changes
• A Few Quick Reminders

Number 29: 11/11/2005

• Adult Mental Health Utilization Review Update
• A Few Other Reminders

Number 28: 11/04/2005

• A Quick Reminder About Letters of Authorizations (LOAs)
• Adult Mental Health Target Population Designations
• A Few Reminders

Number 27: 10/28/2005

• New Option for Verifying NC Health Choice Eligibility Available to Families in the Western Highlands Network
• Feedback from the Division of MH/DD/SAS Audit
• A Few Reminders... Effective November 1

Number 26: 10/21/2005

• Crisis Continuum Services for Children and Adolescents
• Respite Authorizations

Number 25: 10/14/2005

• Planning for Crisis: The Time is NOW!
• What do I do?
• A few other reminders
• Coming Next Week: The Continuum of Crisis services available to children and adolescents in the WHN network!

Number 24: 10/07/2005

• My consumer has Medicaid active to a county outside of the WHN catchment area!
• What happens now?
• A few other reminders

Number 23: 09/30/2005

• Help! It's Friday and I Have an Urgent Request!
• What Should I Do?
• A few other reminders

Number 22: 09/23/2005

• Help! I need more units authorized!
• What Should I Do?
• Update on OTRs

Number 21: 09/16/2005

• Information Regarding Hurricane Katrina Evacuees
• What Should I Do?
• Continuity of Care
• New Director of Services Management Department at WHN

Number 20: 09/09/2005

• What do I do for my consumer who is turning 18?

Number 19: 09/02/2005

• It's Endorsement Time!

Number 18: 08/26/2005

• Help Us Service You Better!

Number 17: 08/19/2005

• End the Frustration of Pended SARs!!
• New SAR Proposed

Number 16: 08/12/2005

• Friday Tidbits
• Providers Putting Consumers First - Thank You!

Number 15: 08/05/2005

• Take the Hassle Out of Getting Residential Services Approved!
• "I Don't Know Which Provider to Seek Authorization For"

Number 14: 07/29/2005

• What Are 3 Often-Overlooked Elements of the PCP?

Number 13: 07/22/2005

• "Standard Care" Makes Authorizations Easier
• Implementation of CAP Waiver

Number 12: 07/15/2005

• "You've Got to be Kidding about This NO Retro Thing!"
• Why
• The Rule and Exceptions

Number 11: 07/12/2005

• Temporary Respite Benefits Defined for 2005-06

Number 10: 07/08/2005

• "Tracking SARs is a Pain; I Have a Caseload of 120"
• How to Use the Tracking Sheet

Number 09: 07/01/2005

• IPRS Target Population Primer - Part 2
• Pended SARS Will Not Be Automatically Denied

Number 08: 06/24/2005

• IPRS Target Population Primer - Part 1

Number 07: 06/17/2005

• Submitting Information to the LME
• When a Consumer Changes Case-Responsible Agencies

Number 06: 06/10/2005

• Your Letter of Authorization (LOA) Will Look Different
• New and Improved OTR!

Number 05: 06/03/2005

• Revised Provider Choice Policy
• Resources on the Web!
• Important Policy About Pended SARs

Number 04: 05/27/2005

• NO More Administrative Denials!
• IPRS Target Population Policy
• Quiz Question of the Week
• Age 3-5 Services
• Are You Reading This Newsletter???

Number 03: 05/20/2005

• 3 Ways to Avoid Pended SARs
• Diagnoses: The Devil is in the Details!
• Your Responsibility for UR

Number 02: 05/13/2005

• Good News About Sending In SARs
• Send Us Your Post-June 30 SARs
• Retro May Be "In", But Not at the LME

Number 01: 05/06/2005

• Staying In Touch With Providers
• New Guidelines for Person-Centered Plans
• What To Do When Consumers Change Providers