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Western Highlands Network Provider Newsletters
Following are the archives of all Friday E-Mail Newsletters for Providers. As of January 2008 we are posting the newsletters as Word documents or PDF files for more convenient downloading and printing.
June 27, 2008: Word File or PDF
- Buncombe County System of Care Training Opportunities
- Social Security Representative Payees
- NAMI Family-to-Family
June 20, 2008: Word File or PDF
- Clarification Regarding WHN Communication Bulletin #82: Revised CDW Reporting Requirements and Family Size and Family Income Data for Active Consumers.
June 13, 2008: Word File or PDF
- Dual Recovery Anonymous
- Uninsured Resources Website
- Monitoring of QP Services
- System of Care Training & Calendar Information
June 06, 2008: Word File or PDF
- Upcoming CMS Audits
- Utilization Management - Getting a Case Number
- Claims & Reimbursement - 837 with NPI, NPI Training Schedule
- Buncombe County Special Needs Registry
May 16, 2008: Word File
- Claims and Reimbursement News - NPI Edits
- Hospital Diversion Sites
- NCTOPPS Information
- SOAR (Sisters Overcoming Abusive Relationships) Caucus Meeting
May 09, 2008: Word File or PDF File
- Monitoring of Qualified Professions (QP) Service
- Grand Opening Ceremony for the Crisis Stabilization Unit
- Claims and Reimbursement News
- Neil Dobbins Center - Crisis Stabilization Unit Admission Procedure
- WHN Service Gap Study
- Consumer Run Business Event
May 02, 2008: Word File or PDF File
- Claims and Reimbursement News
- Coordination Of Care Task Force
- Upcoming Event
April 25, 2008: Word File or PDF File
- Next Step Recovery 2nd Annual Golf Tournament
- Claims & Reimbursement
- Consumer Run Business Event
April 18, 2008: Word File or PDF File
- State Funded - Timely Filing Edit
- Working for your Future
April 11, 2008: Word File or PDF File
- NC TOPPS Guidelines
- NPI Implementation Training
- State Funded – Timely Filing Edit
- Access/Utilization Management Information
April 4, 2008: Word File or PDF File
- Polk County Wellness Coalition Announcement
- Jail Assessment and Coordination Codes
- State Funded-Timely Filing Edit
- Upcoming Trainings, Meetings and Events
March 28, 2008: Word File or PDF File
- Claim Submissions Information
- Uninsured Resource for Buncombe County
- Authorization Data
- Upcoming Trainings / Meetings
March 21, 2008: Word File or PDF File
- Access Dept Reminder: Providers should use 225-2785
- NC TOPPS News
- National Core Indicators Study
- Critical Incident Reporting
- Upcoming Trainings / Meetings
March 14, 2008: Word File or PDF File
- Rutherford County is seeking requests for grant proposals in the area of Behavioral Health
- Services Management: SAIOP News
- Rejected SAR Reminder
- Authorization Data
- Upcoming Trainings / Meetings
March 7, 2008: Word File or PDF File
- New Leadership Team Set for Mental Health, Developmental Disabilities, and Substance Abuse Services
- Monitoring Corner
- National Provider Identification (NPI)
- Integrated Dual Diagnosis Treatment (IDDT)
- Authorization Data
- Upcoming Trainings / Meetings
February 29, 2008: Word File or PDF File
- Special Bulletin from the DMA to Check Medicaid Eligibility
- Authorization Data
- Upcoming Trainings / Meetings
February 22, 2008: Word File or PDF File
- Community & Consumer Happenings - NAMI and More
- Authorization Data
- Upcoming Events and Trainings
- The Monitoring Corner
February 15, 2008: Word File or PDF File
- Updates to the Monitoring Corner
- Crisis Continuum/Care Coordination (CC)
- Authorization Data
- Upcoming Events and Trainings
- Helpful Links
February 8, 2008: Word File or PDF File
- DMA Enrollment Application Update
- Therapeutic Foster Care Crisis Beds for Children
- Upcoming Events and Trainings
- Helpful Links
January 25, 2008: Word File or PDF File
- WHN Welcomes New Employees
- Meet the Monitoring Unit
- Upcoming Trainings
- Community & Consumer Happenings
January 18, 2008: Word File or PDF File
- Court Orders
- Introduction to the Monitoring Unit
- Happy Thanksgiving!
- Changes Within Western Highlands
- WHO Does WHAT in this SYSTEM?
- Some tips about the SAR!
- Something we've noticed...
- NEW PHONE NUMBERS
- Basic Benefit
- A Final Note
- Updated Grids!
- Division Changes to PCP and Accessing Services
- WESTERN HIGHLANDS POLICY ABOUT PROTECTION OF PATIENT INFORMATION
- For New Consumers, the Process Starts with Access
- General Notes to Consider...
- Electronic Entry of SARs is Coming!
- New UR Guidelines Coming for State Funds!
- New Telephone Numbers for Providers!
- Western Highlands Network Announces An Initiative to Facilitate Monitoring for Metabolic Syndrome
- A few reminders about PCPs revisions and rules...
- Lost in the mail LONs?
- SFY08 Purchase for Service Contracts
- Coming Soon: Western Highlands Website Survey
- CASES MUST BE OPENED BEFORE COMMUNITY SUPPORT BEGINS!
- Update on New Vistas/Mountain LaurelMedical Records
- WHN Announces Updated Training Schedule
- URGENT MESSAGE
REGARDING National Provider Identification Numbers (NPI)!!!
- Western Highlands Network Announces New Substance Abuse Target Population
- News from the Community Support Audit
- Back By Popular Demand
More Answers to Frequently Asked Questions!
- So What Do You Mean When You Say Recovery?
- Western Highlands Network Announces New Federal Poverty Guidelines
- Work Smarter Not Harder!
Answers to some Frequently Asked Questions
- Western Highlands Announces Upcoming Training Opportunities, a Quick Reminder Regarding Pended SARS, and an Update on Value Options.
- Western Highlands Network Announces Best Practice Guidelines for Consumer Follow-up and an Additional Training Opportunity
- Western Highlands Network Relaxes Requirement for SA Intensive Outpatient Programs
- Update on PCPs and the NVML Transition
- Update on Children’s Residential Room and Board Rates…
Get the details!
- Happy Birthday WHN, plus a few facts on services provided
- Holiday Schedule
- NC Health Choice Recognizes Targeted Case Management for Children
- Western Highlands Network Announces
Lifting of 60-day Timely Filing Edit
- WHN Announces New Policy for Electronic Claims Effective July 1, 2007
- How Can I Become a More Culturally Competent Clinician?
- WHN Announces New Child/Adolescent Hospital Liaison
- New Vista/Mountain Laurel Transition Information
- An Urgent Message from Anne Doucette,
Director of Provider and Consumer Relations
- WHN Announces Training Opportunities
- Back to the Basics in Adult Mental Health…Sometimes What You
See Can Be Misleading!
- New state-required Screening, Triage and Referral (STR) and PCP Admission forms required by the state for the Access and registration system
- New Vistas Mountain Laurel Announces Closing Date
- WHN Announces Streamlined Process for IPRS Funded SA IOP Authorizations
- A few friendly reminders regarding the use of the new PCP format
- Guidelines for Medical/Psychiatric Consultation and a Quick Reminder about Respite
- Follow-up On Outpatient Commitments: The Good, The Bad, and The Required
- A Few Reminders Regarding Value Options Authorizations
- Western Highlands Network Provides Additional Clarification on Community Support and Mobile Crisis Team Services
- New Features Now Available on WHN Website
- WHN Provider Survey Open until 8/14/06
- A Few Words About Service Authorization Requests, Progress Towards Goals, Value Options and Incident Reporting...
- Please participate in the Provider Survey, open until 8/14/06
- Important Information Coming With July Medicaid Cards
- A Quick Reminder on Accessing the Officer of the Day
- Western Highlands Network Announces Provider Satisfaction Survey Now Available on the Web!
- Extra Extra... Value Options Forum on requesting CAP-MR/DD services through their agency.
- CBS to CAP-MR/DD Update
- And now a word about H-codes and Value Options...
- Western Highlands Network Announces Additional Implementation Guidelines for Diagnostic Assessment
- Western Highlands Network Announces Clarification on the Use Mobile Crisis Management, First Responder, and Community Support Services
- Western Highlands Announces New Target Population
- A Reminder for CAP-MR/DD Providers
- Western Highlands Network Announces Change in Substance Abuse Intensive Outpatient Authorization Procedure
- Western Highlands Network Receives Additional Clarification Regarding the Implementation of the New PCP Format
- Western Highlands Network Provides Additional Information For EPSDT Funds
- Value Options Announces Transition Dates for Medicaid Authorizations
- Community Support and Targeted Case Management. Which service do I use?
- Case Responsible Transfer Procedure
- ConsumerTransfer Notification and Consent Form (PDF)
- Western Highlands Provides Additional Clarification on Diagnostic Assessment
- Let's Review...The Out of Catchment Medicaid Procedure
- So What do you mean by Medical Necessity?
- NC Division of MH/DD/SAS Announces Cross Walk of Social Worker Roles in New Service Definitions
- WHN Announces New Child/Adolescent Hospital Liaison
- WHN Announces Revised Criteria for Assertive Outreach
- WHN Announces Cross Walk of CBS and Case Management to Community Support
- Provider Responsibilities as the First Responder to Consumer Crisis
- WHN announces new Service Authorization and Utilization Review documents!
- I have a request outside of the Standard Care Guidelines, What do I do?
- Requests for the new Service Definitions may be submitted starting February 17, 2006
- Attention All Case Managers Who Serve Consumers With Developmental Disabilities!
- CPT Code Changes for 2006!
- Update on Retroactive Authorizations
- Authorization and Reimbursement for CMSED Residential Treatment Room and Board.
- New Crisis Planning Worksheet for Providers and Families now avaiable on the WEB!
- A Few Quick Reminders
- New and Enhanced Service Definitions have been approved!
- A Few Quick Reminders
- Happy New Year from Western Highlands Network!
- A Few Quick Reminders
- When to Step Down or Not to Step Down, That is the Question!
- A Few Quick Reminders
- Coordination of Benefits and Third Party Liability... What's it all about?
- A Few Quick Reminders
- Training Resources Available for Case Managers on the WHN Website!
- A Few Quick Reminders
- WHN Announces "Grace Period" for November Residential Treatment Room and Board!
- WHN Announces Target Population Worksheet Changes
- A Few Quick Reminders
- Adult Mental Health Utilization Review Update
- A Few Other Reminders
- A Quick Reminder About Letters of Authorizations (LOAs)
- Adult Mental Health Target Population Designations
- A Few Reminders
- New Option for Verifying NC Health Choice Eligibility Available to Families in the Western Highlands Network
- Feedback from the Division of MH/DD/SAS Audit
- A Few Reminders... Effective November 1
- Crisis Continuum Services for Children and Adolescents
- Respite Authorizations
- Planning for Crisis: The Time is NOW!
- What do I do?
- A few other reminders
- Coming Next Week: The Continuum of Crisis services available to children and adolescents in the WHN network!
- My consumer has Medicaid active to a county outside of the WHN catchment area!
- What happens now?
- A few other reminders
- Help! It's Friday and I Have an Urgent Request!
- What Should I Do?
- A few other reminders
- Help! I need more units authorized!
- What Should I Do?
- Update on OTRs
- Information Regarding Hurricane Katrina Evacuees
- What Should I Do?
- Continuity of Care
- New Director of Services Management Department at WHN
- What do I do for my consumer who is turning 18?
- It's Endorsement Time!
- Help Us Service You Better!
- End the Frustration of Pended SARs!!
- New SAR Proposed
- Friday Tidbits
- Providers Putting Consumers First - Thank You!
- Take the Hassle Out of Getting Residential Services Approved!
- "I Don't Know Which Provider to Seek Authorization For"
- What Are 3 Often-Overlooked Elements of the PCP?
- "Standard Care" Makes Authorizations Easier
- Implementation of CAP Waiver
- "You've Got to be Kidding about This NO Retro Thing!"
- Why
- The Rule and Exceptions
- Temporary Respite Benefits Defined for 2005-06
- "Tracking SARs is a Pain; I Have a Caseload of 120"
- How to Use the Tracking Sheet
- IPRS Target Population Primer - Part 2
- Pended SARS Will Not Be Automatically Denied
- IPRS Target Population Primer - Part 1
- Submitting Information to the LME
- When a Consumer Changes Case-Responsible Agencies
- Your Letter of Authorization (LOA) Will Look Different
- New and Improved OTR!
- Revised Provider Choice Policy
- Resources on the Web!
- Important Policy About Pended SARs
- NO More Administrative Denials!
- IPRS Target Population Policy
- Quiz Question of the Week
- Age 3-5 Services
- Are You Reading This Newsletter???
- 3 Ways to Avoid Pended SARs
- Diagnoses: The Devil is in the Details!
- Your Responsibility for UR
- Good News About Sending In SARs
- Send Us Your Post-June 30 SARs
- Retro May Be "In", But Not at the LME
- Staying In Touch With Providers
- New Guidelines for Person-Centered Plans
- What To Do When Consumers Change Providers