Western Highlands Network
Western Highlands Network

UM Forms

  • ACTT Eligibility Checklist
    (PDF) (Word)
  • ACTT Step Down Worksheet
    (PDF) (Word)
  • ADATC Referral 12/07
    (PDF) (Word)
  • Assignment of Case Responsibility/1st Responder (Spanish)
    (PDF) (Word)
  • Assignment of Case Responsibility/1st Responder (English)
    (PDF) (Word)
  • Authorization Tracking Form
    (PDF) (Word)
  • LME Consumer Admission and Discharge Form (12/31/08)
    (PDF) (Word)
  • Notification Form Out Of Home Community Placement
    (PDF) (Word)
  • Notification Form (Child) 11/03
    (PDF) (Word)
  • PRTF Cert. of Need
    (PDF)
  • Room & Board Form
    (PDF) (Word)
  • Service Authorization Request Form (SAR)
    (Word)
  • State Funding Eligibility Statement 01/25/08
    (PDF) (Word)
  • STR Registration Form (12/31/08)
    (PDF) (Word)

View All WHN Forms

Service Authorization Procedures

If you need assistance:

Please see the Access and Utilization Management page for a list of personnel you can contact.

Available online documents:

Open them directly by clicking on them, or save them to disk (the easiest way on a PC is by right-clicking your mouse.) The files are in Word 2000, Excel 2000, and Adobe Acrobat 5.0 PDF files. Each document link is set to open in a new window. Some of these files are large and may take a few minutes to load or save - larger files are noted in the table.

Procedures

Access Fax Number
(828) 225-2782
OPENING PAPERWORK

is to be faxed to Western Highlands:

  • STR
  • Description of Consumer Clinical Issues
  • LME Admission and Discharge Form (LCAD)
  • Assignment of Case Responsibility/First Responder
  • IPRS
  • PCP (if requesting beyond Assessment)
Word File  

 

Utilization Management Fax Number
(828) 225-2779
ONGOING REQUESTS
are to be faxed to the Services Management Department

  • SAR
  • PCP
  • IPRS Updates
  • CST/ACTT UR Forms
  • Day Treatment/MST/IIH UR Forms
  • Standardized Provider Submission re: Authorization of Room & Board Form

 

Word File

 
Instructions for Completing Notification Protocol  Memo (12/05/04) Word File PDF
Instructions for ADATC Rehab Referral Form  (04/27/09) Word File PDF
Notification Protocol (Rev. 12/05/03)   PDF
Notification Protocol Memo (12/05/03)   PDF
Transition of Consumers Procedure (01/25/08) Word File PDF
Unit of Service Cheat Sheet Word File PDF
Web Links for Notification Protocol (12/15/04) Word File PDF
     
Communications

Bulletin #99 - 08/17/09

IPRS Benefit Changes

Word File PDF

Bulletin #88 - 12/23/08

Basic Benefit Package Adult/Child MH/SA

Word File PDF

Bulletin #87 - 08/22/08

Child Consumers Involved with Juvenile Justice

DJJDP Consultation - Quick Reference

DJJDP - Juvinile Justice Court Consultation

 

Word File

 

Word File

 PPT

 

PDF

 

Bulletin #75 - 01/25/08
Case Reponsible Transfer Procedure
This Bulletin Supercedes#33
Word File PDF

Consumer Transfer and Notification Consent Form 01/25/08

Word File PDF
Bulletin #41 - 06/12/06
14-Day Limit on Pended Service Authorization Requests
Word File PDF
Bulletin #38 - 06/06/06
Clarification of Service Authorizations for Individuals with Out of County Medicaid
Word File PDF
Bulletin #31 - 03/30/06
Medicaid Authorization Process during transition to state-wide vendor
Word File PDF
Bulletin #27 - 03/08/06
Medicaid & IPRS Letter of Notification Protocol
Word File PDF
 
Service Authorization Requests
Services REQUIRING Authorization Effective (11/01/05) Word File PDF
Services NOT Requiring Authorization Effective (11/01/05) Word File PDF
Service Authorization Tracking Sheet (06/13/05) Word File PDF
Description of the Initial Clinical Evaluation (9/01/04) Word File PDF
Value Options Forms
Value Options forms can be obtained from their website at: www.valueoptions.com.
From their home page, select "For Providers", then select "Regional Focus", then select "North Carolina Medicaid Account."
Service Authorization Codes and Service Definitions
Adult Service Authorization (01/12/05) Word File PDF
Child and Family Service Authorization (04/01/05) Word File PDF
DD Service Authorization (01/12/05) Word File PDF
Substance Abuse Service Authorization (01/12/05) Word File PDF
Specialized Adult Services and Substance Abuse Programs (02/17/05) Word File PDF
Description of Coding for Crisis Intervention (09/11/04) Word File PDF
APSM 1026 Service Definitions Manual (01/03)   PDF (2 Mb)
APSM 45 Service Records Manual (09/03)   PDF (440 Kb)
Substance Abuse Service Definitions Word File PDF
Utilization Review
Adult Services Utilization Review Narrative (02/09/06) Word File PDF
Entitlement Resources (7/20/05) Word File PDF
Provider Responsibility for Conducting Utilization Review (09/01/04) Word File PDF
Standard Care Guidelines (Grids) for Disability Areas and Levels of Care
Adult Mental Health and Substance Abuse - State Funded Grid (10/19/09) Word File PDF
Child Mental Health and Substance Abuse - State Funded Grid (10/09/09) Word File PDF
Developmental Disabilities - State Funded Grid (10/16/09) Word File PDF
Developmental Therapy Excess Unit Override Instructions (07/11/07) Word File PDF
     

 

Western Highlands Network | 356 Biltmore Avenue | Asheville, NC 28801

Consumers: 828-225-2800 or 1-800-951-3792 | Providers: 828-225-2785 or 1-800-671-6560 | Fax: 828-225-2784