Provider Training and Technical Assistance

Periodically we post notification of upcoming provider forums, training seminars, and presentations for providers. We also post any documentation made available following such events.

Please RSVP for Western Highlands trainings online through our master calendar.  If you have any questions, you may e-mail Heidi Pedersen at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

**TBI Web Based Training

We are very excited to inform you about the newest orientation and training program about traumatic brain injury (TBI) available in North Carolina.  www.nctbitraining.orgis an online orientation and training program available at no-cost to anyone interested in learning more about traumatic brain injury.  The website contains basic information about TBI, as well as resources available in NC and across the country for individuals and their families living with the effects of TBI.  The training was specifically designed for LME staff, health care professionals, and service providers however it could be helpful to individuals with TBI and their families.  The training consists of five training modules.  Each module is followed by a brief quiz to maximize the effectiveness of the training.  Please take a few minutes to review this website today.  The website is a direct result from feedback and suggestions given by LME staff, service providers, and individuals and families living with TBI during focus groups conducted across the state with funding made possible through NC DMH/DD/SAS.  We encourage all LME's in NC to make this website available to all staff who may have contact with someone living with a brain injury.  There is a link to the TBI Training website on the NC MH/DD/SAS website:  www.dhhs.state.nc.us/mhddsas/tbi as well as on the BIANC website:  www.BIANC.net.  TBI Project STAR at Carolina Rehabilitation and the Brain Injury Association of NC will continue to offer the TBI 101 Workshops as a more comprehensive training option.  Please contact TBI Project STAR with any questions or feedback at 704-355-1502. 

**DBT "Lite" Skills for Better Living Group

I am starting a DBT lite Skills Group at the All Souls Counseling Center.  The group is to be an adjunct to whatever ongoing therapy the patient is receiving.  For Whom:  Patients not actively suicidal and without multiple hospitalizations and who may meet some or all of the BPD criteria.  Axis II patients with repetitive problem behaviors despite ongoing treatment for the same and patients with and without insurance are eligible; both are charged on a sliding scale.  Meetings will start on Tuesday, September 15, 2009 from 5:30-7:30pm.  For more information:  Rhea Cravens, Ph.D. This e-mail address is being protected from spambots. You need JavaScript enabled to view it   or 828-216-6429.

**"WRAP One-on-One" Course Now Available

"WRAP One-on-One" is the first of many online WRAP® courses that will be offered at www.mentalhealthrecovery.com. This three hour course provides an overview of WRAP® and will help teach people how to support and facilitate another person's effort in developing their WRAP® Plan.

**Families Together, Inc. Training Institute

Families Together, Inc. is now offering a variety of trainings for providers.  Please click here for more information or contact Families Together This e-mail address is being protected from spambots. You need JavaScript enabled to view it or (828)258-0031 ext. 435.  

** Helping You to Help Your Patients: An Introduction to Medication for Alcohol Dependence
This freeonline activity presents an overview of the latest developments in alcohol dependence, focusing on its epidemiology and the effects of alcohol on the brain. It explores the available pharmacotherapeutic options, explaining how they work with the brain mechanisms involved in alcohol dependence. Access the free online course here.

** NC Foundation for Alcohol and Drug Studies announces it's Summer Training Schedule. Please visit www.ncfads.org for more information.

NC-SNAP

Training Schedule: Please visit http://www.dhhs.state.nc.us/mhddsas/ncsnap/index.htm

Registration with WHN is also required.  Please email Kim Kuhn at This e-mail address is being protected from spambots. You need JavaScript enabled to view it    if you plan to attend. 

** Developmental Disabilities Training Institute (DDTI)
DDTI has many upcoming training opportunities throughout the state. Please visit their website at www.unc.edu/depts/ddti for more information.

** Continuing Education Opportunity sponsored by Medscape Continuing Education Provider Unit:

Emergency Department Assessment of Psychiatric Patients: Reducing Inappropriate Inpatient Admissions

More Info: Please visit http://www.medscape.com/viewprogram/5768

** Indicates these trainings are not affiliated with Western Highlands Network. Please use the information and links provided to find out more.

If you are interested in hosting a training for other providers and would like to post your training on our website, please fill out the Provider Training Registration Form and send it to Heidi Pedersen by fax (828-225-2784) or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Each provider agency is responsible for training their staff. If you would like to schedule an agency specific training on any of the topics below please contact your appropriate provider specialist to check availability.

• Crisis Planning
• Person Centered Planning
• IPRS Training
• Critical Incident Reporting
• CQI Development
• Criminal Record Check/Health Care Registry
• WHN Procedural Training (Access, Services Management)
• NC-TOPPS
• Billing & Claims
• Medicaid Records Training
• Credentialing & Supervision Procedures
• Implementing Best Practice Service Delivery (New Medicaid Service Definitions)
• Utilizing Natural Supports in the Recovery Model

*If your agency is interested in a training that is not listed please contact your provider specialist.

The following are PowerPoint slide shows. You will need PowerPoint 2000 or above to view these.

Slideshow & Supplemental Documents:  IVC/OPC Training (June 2009)

Slideshow & Supplemental Documents:  Crisis Response Training (December 2009)

Slideshow: Claims & Reimbursement Training Seminar (August 2009)

Slideshow: Health-care Regulations & Criminal Records Check

Slideshow: National Provider Identifier (NPI)

Slideshow: NCTOPPS and Western Highlands Network (July 2009)

Slideshow:Negotiating managed Behavioral Health Care: The Nuts and Bolts of Getting Services Financed and Approved by LMEs

Slideshow: STR Training

Slideshow: Critical Incident Reporting (July 2009)

IS Help Desk Page