Provider Training and Technical Assistance

Western Highlands Trainings

Visit WHN's Provider Training Calendar to see upcoming events. To register, click on the event name, then use the online registration link at the top of the window. Aconfirmation displays after submitting your contact information.

Stay up-to-date with WHN's weekly eNewsletter and Contracted Provider Monthly Meetings.

Provider-To-Provider Trainings

To hosting a training for other providers and post that training on our website, please fill out the Provider Training Registration Form and send it to Elizabeth Burgess at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by fax (828-225-2796).

Agency Specific Trainings

Each provider agency is responsible for training their own staff. If you are interested in scheduling Western Highlands' staff to provide training for your agency on any of these topics, please contact your assigned provider specialist to check availability.

• Billing & Claims
• CQI Development
• Criminal Record Check/Health Care Registry
• Credentialing & Supervision Procedures
• Crisis Planning
• Critical Incident
• Implementing Best Practice Service Delivery 
  (New Medicaid Service Definitions)
• IPRS Training
• Medicaid Records Training
• NC-TOPPS
• Person Centered Planning
• Reporting
• Utilizing Natural Supports in the Recovery Model
• WHN Procedural Training (Access, Services Management)

Note: If your agency is interested in a training that is not listed, please contact your provider specialist.